bfgBellerophon
Marlin
Marlin
9,130 Posts

Please post any TECH issues for Amaranthine Voyage: The Shadow of Torment here

[Post New]by bfgBellerophon on Apr 5, 17 11:39 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.[/color]

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Re:Please post any TECH issues for Amaranthine Voyage: The Shadow of Torment here

[Post New]by JAGgirl on May 4, 17 12:08 PM
Have done all of the suggestions that were on the Mac help page before and again. It just will not get past the loading the game and options screens. VERY frustrating, because all the other games load and play just fine! Noticed that the CE one had a game fix recently. Wondering if it was because of the same kind of issues? Has anyone from BFG contacted the developer about the problem with this particular edition? I really hope there is a fix soon. I have installed and deleted and reinstalled this game so many times I think my computer can do it on its own by now! Looking to BFG to get is straightened out soon. Have done all you have suggested from this end.

Thanks.

 
 
 
 
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