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If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:
Frequent Crashing of Game
Game Compatibility
While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.
If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by Dee_H on Apr 14, 10 1:19 AM
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I am downloading the trial as I type, but I was hesitant with this one since another reliable site stated, "Finally, AOM2 suffered from a horrible bug (on my 64-bit Vista system) where almost all dialogue lines are cut-off halfway through. I had to rely on the subtitles for 99% of the game. The recent patch available from the City Interactive website made no difference to this at all." I have been disappointed with a few (non-Big Fish) games, like Black Mirror, not playing properly on my Vista 64, but hopefully, issue has been addressed. I'll let you know! This post was offered just as an fyi to fellow Vista 64 gamers, we must stick together and end the Vista frustration! Please, take advantage of the generous free one hour trial offered by Big Fish whenever available to avoid potential issues! This ends my public service announcement 
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Can anyone help please? I have a new laptop with an HD screen, and it is supposed to have the best graphics, this, that and the other! BUT, it won't play this game properly! The Vaio gate thing at the top won't go away when the game loads, so is part of the game screen :-(( If I touch it with the cursor I just get my desktop back but with huge black borders! And the screen size is that of a postcard...can't see much at all as everything is tiny.
Would changing the screen resolution help?
This game looks great, but I've almost lost my trial hour as each time I try it, by the time the first cuts finish, another 5 to 10 mins has passed.
Game looks great.............help!
Thanks
PS. I tried changing the screen resbut made no difference. Nothing makes it big enough to view/work properly
Edited on 04/14/2010 at 1:35:23 AM PST
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belamba wrote:Can anyone help please? I have a new laptop with an HD screen, and it is supposed to have the best graphics, this, that and the other! BUT, it won't play this game properly! The Vaio gate thing at the top won't go away when the game loads, so is part of the game screen :-(( If I touch it with the cursor I just get my desktop back but with huge black borders! And the screen size is that of a postcard...can't see much at all as everything is tiny.
Would changing the screen resolution help?
This game looks great, but I've almost lost my trial hour as each time I try it, by the time the first cuts finish, another 5 to 10 mins has passed.
Game looks great.............help!
Thanks
Hey La Bamba, did you try running it on administrator? I had to do that a few days ago- I am sorry I couldn't be more help, but I am sure a friendly fish will see your post and give you a hand.
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Dee_H wrote:I am downloading the trial as I type, but I was hesitant with this one since another reliable site stated, "Finally, AOM2 suffered from a horrible bug (on my 64-bit Vista system) where almost all dialogue lines are cut-off halfway through. I had to rely on the subtitles for 99% of the game. The recent patch available from the City Interactive website made no difference to this at all." I have been disappointed with a few (non-Big Fish) games, like Black Mirror, not playing properly on my Vista 64, but hopefully, issue has been addressed. I'll let you know! This post was offered just as an fyi to fellow Vista 64 gamers, we must stick together and end the Vista frustration! Please, take advantage of the generous free one hour trial offered by Big Fish whenever available to avoid potential issues! This ends my public service announcement
Maybe it won't work for me because I have 64 bit Windows 7? Is that a likely cause of my installation problems?
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i had problems with the game starting and then stopping as if it had to catch up with itself. It is a little dark, but I can handle that. Will delete and download again. Bummerrrrrrrrrrrr,
Well, guess it just is not ment for me to have this game ... OH well, there are so many out there ..... I will not really miss this one. 
Edited on 04/14/2010 at 1:53:08 AM PST
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Hi Terrymann,
Never quite sure how to do that?? The games settings usually offer diff res options, but this one doesn't. I've clicked/unclicked so many things so many times I'm running out of the trial hour.
My only hope is to try it on my older laptop and finish the game (if poss) before 'Victor Vaio' goes to his new home:-))
Amazing; spend all this money on something made for gaming and the first game I try on it won't work. At times life is a pain in the rear!
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TerryMann wrote:Sorry patnsky.....  I hope it will work after you do that. T
Thanks .. it still will not play right .. Oh well .... How the heck are you tonight??
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The only problem I'm having is the sound and some lag on movie scenes. It's all choppy. The game play runs fine. This is the only game that does this on my puter.
Edited on 04/14/2010 at 3:47:50 AM PST
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Hi T!
I went and updated my video driver and it improved it by 80%. Much better. 
Edited on 04/14/2010 at 4:59:30 AM PST
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It makes me mad. I played the game starting at 9am EST today April 14 and had only played about 14 minutes of the game. Got a message stating that my time was up. talk about CROOOKED. I didn't even get to play the last 46 minutes of the game. BEWARE gamesters
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There's no sound in the demo?? All my other sounds work nicely but there's no sound in the game demo. In game's sound settings all slides are on max, but still nada...
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Demo plays fine on my 32bit WinXP, 2.8ghz, 2.5 gb RAM, except there's something wrong with the subtitles. Some are fine, others look like part of different words are half scratched out.
Sending image to customer service.
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belamba wrote:Maybe it won't work for me because I have 64 bit Windows 7? Is that a likely cause of my installation problems?
from the download page:
System Requirements:
* OS: Windows XP/Vista
* CPU: 1.8 GHz
* RAM: 512 MB
* DirectX: 9.0
* Hard Drive: 2289 MB
doesn't say anything about 32 or 64 bit, but no Win7.
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Hi....I am doing fine, thanks for asking. Sorry about the game giving you problems and always...great to hear from you and take care- TMann 
