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A thread for any tech issues you may have. Please also include the operating system you are using.
Edited on 04/13/2017 at 6:34:16 AM PST
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Hello everyone!
If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:
Game Crashing, Freezing, or Blank Screen
Game Compatibility
While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.
The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.
If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.[/color]
*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'
bfgBellerophon
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by CiChDa on Apr 13, 17 7:33 AM
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Windows 10 PC
Profile not saving
Sure wish I know what changed on my computer to cause this.....
I even demo'd this game and it didn't happen at that time, so it must be an update from Windows on my computer.
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Is anyone else having trouble downloading? I purchased the game without trying it out first...but it's not queueing in the game manager. I ran through all the usual fixes, sent Dr.Felix report... I'm running Win 7. ?
Edit: Well, I tried a "new" fix I came up with. I downloaded successfully the trial version of the game...no problems. When I clicked the "Buy" button on the game manager, it said I'd already purchased. It offered an "Activate" button, which I clicked and now it's downloading the whole game. So, the glitch is an error if you try to download after buying but not after trying! LOL Beware...
Edited on 04/13/2017 at 12:08:05 PM PST
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HI All,
I'm sorry to hear that some players have been experiencing some technical issues in the game. The Forum Moderation Team absolutely understands the frustration that these problems can cause, and I wanted to stop in with assistance.
When a profile isn't saving properly the Forum Moderation Team encourages checking out the help article I've included below. The steps here can be particularly helpful in a situation like this:
Game Not Saving
Additionally, the following help article can assist in troubleshooting a variety of other technical problems, including when there's trouble progressing past a specific level:
Game Crashing, Freezing, or Blank Screen
If people encounter any persisting tech issues, the Moderation Team then recommends contacting our Technical Support Team. One of our Reps will definitely be happy to help as best they can.
Thank you for your patience.
bfgPanthalassa
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by Ella58 on Apr 14, 17 9:10 AM
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Won't save profile. Saved it in demo once I purchase the game lost all my achievement and collectable. Playing as Administrator. This sucks 3rd game I purchase that this happen. I am ready to give up on Big Fish. You used to be a 10 now I would rate you 3 or less. Can't keep wasting my money on games that don't work.
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Hi Ella58,
I'm sorry to hear that after trying the suggested troubleshooting steps, the game won't save your profile progress. Since we don't have the tools to provide further technical assistance from the forums and we want you to be able to play your games, please reach out to our Customer Support Team. The Support Team is always happy to help and further investigate these issues.
Keep in mind that players are also welcome to download trial versions of our games to see if they will run properly and are compatible with your system. Our games are tested rigorously before they are released, but with the different permutations on the market, we recognize that issues may appear. Please refer to the following Big Fish Games Help page for how to download trial versions of our games:
Download a Trial Game
Thank you for your patience and understanding. If you have any questions, feel free to PM any of the moderators.
bfgBellerophon
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dragonflyrn9 wrote:wAS ENJOYING THE GAME WITH NO ROBLEMS UNTIL I WENT UNDER WATER PLAYED THE GAME BUT DIDN'T GET PART OF TURTLE SHELL. cAN'T GO BACK TO GET IT AND CAN'T GO AHEAD WITHOUT IT.
Same for me... also I turned on the lamp and activate the HOP but can't play it... what a dissapointment!!!
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Encountering a glitch in the demo.
I use Windows 7 64 bit. According to the wtg I am on Chapter 1 page 3 at the top. Room is called "Shed" on the map.
I just placed the "miniature figurehead" and "model anchor" to a model ship.
Hint just keeps highlighting the anchor.
When I try to pull the anchor the little door won't open to reveal contents. (none of my inventory items would help) When I checked the wtg it says to just pull the anchor and doesn't say you need any item other than what I just placed.
to receive ?? a note? and a tusk?? (according to wtg) Had to stop demo here.
btw, I hadn't been really using the guide, up to this point, so I need to note I was playing out of order to the wtg. Before I got to this point I'd been somewhere on page 4 and came back. I'd done ALL the steps on page 3 already...so hope that helps!
Figured I'd report it because I can't see anyone else had this problem yet.
Edited on 04/18/2017 at 11:50:31 AM PST
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