Daxadillion
Flounder
Flounder
2,306 Posts

Please post any TECH ISSUES for Mystery Case Files: The Black Veil here.

[Post New]by Daxadillion on Apr 21, 17 12:37 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 04/21/2017 at 6:57:36 AM PST


 
bfgLianorm
Moderator
Moderator
594 Posts

Re:Please post any TECH ISSUES for Mystery Case Files: The Black Veil here.

[Post New]by bfgLianorm on Apr 21, 17 6:57 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Big Fish Games Help Pages. Using our Big Fish Games Help Pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help Pages. please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.[/color]

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgLianorm

 
Skari
Seahorse
Seahorse
29 Posts

Re:Please post any TECH ISSUES for Mystery Case Files: The Black Veil here.

[Post New]by Skari on Apr 28, 17 8:58 PM
Hi. Using a PC Windows 7. Had some freezing problems - went ahead and updated the video card. But when I went back to the game, both my profiles were gone. Uninstalled / reinstalled game. Profiles still gone. No need to assist me, just FYI in case others have the same problem.

 
 
 
 
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