Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Ball of Wonder here.

[Post New]by Daxadillion on Apr 25, 17 1:07 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 04/25/2017 at 6:58:55 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Ball of Wonder here.

[Post New]by bfgBellerophon on Apr 25, 17 6:59 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

Edited on 04/25/2017 at 6:59:18 AM PST


 

Re:Please post any TECH ISSUES for Ball of Wonder here.

[Post New]by stanfordag on Apr 27, 17 1:02 AM
The trail (at least) crashes immediately on Mac OS 10.12.4. It seems like a new game, but it won't run on the last OS.

 
Showgirl25
Starfish
Starfish
56 Posts

Re:Please post any TECH ISSUES for Ball of Wonder here.

[Post New]by Showgirl25 on Apr 27, 17 1:06 AM
I have the same problem with the same model of computer. Impossible to play.

 
 
 
 
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