Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Alice's Jigsaw: Wonderland Chronicles here.

[Post New]by Daxadillion on Apr 26, 17 12:41 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 04/26/2017 at 6:42:17 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Alice's Jigsaw: Wonderland Chronicles here.

[Post New]by bfgBellerophon on Apr 26, 17 6:42 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.[/color]

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Re:Please post any TECH ISSUES for Alice's Jigsaw: Wonderland Chronicles here.

[Post New]by sobosdonna on Apr 27, 17 10:59 AM
I am using Win 10. This game and my video card apparently do not like each other! Screen was repeatedly flashing. As soon as I was able to close the game it stopped so I would say there is an obvious correlation.

 
 
 
 
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