Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Danse Macabre: Florentine Elegy here.

[Post New]by Daxadillion on Apr 30, 17 12:38 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 04/30/2017 at 8:55:39 AM PST


 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Please post any TECH ISSUES for Danse Macabre: Florentine Elegy here.

[Post New]by bfgIlinalta on Apr 30, 17 8:55 AM
Howdy Everyone,

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.[/color]

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgIlinalta

 

Re:Please post any TECH ISSUES for Danse Macabre: Florentine Elegy here.

[Post New]by Pufferfisch on May 10, 17 7:22 AM
Played this game in the preview session. Loved it and bought it. Big deception. I can't play it although you say "you own this game". It stops a short time after the start. The man with his notes, then it stops and the screen gets black. What can I do?

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Danse Macabre: Florentine Elegy here.

[Post New]by bfgBellerophon on May 16, 17 1:33 PM
Hi Pufferfisch,

Welcome to the forums! I'm sorry to hear that there is some trouble getting this game to play on your computer. We definitely want to help get things up and running as they should. Please try to run the game as an administrator. This will help the game obtain the necessary permissions and resources to run properly. I'll include a specific Big Fish Games Help page below that contains these troubleshooting steps:

Run Game as Administrator

If you continue to have issues, please reach out to our Customer Support Team. The Support Team is always willing to provide further assistance.

Thank you for your patience. If you have any questions, feel free to PM me or any of the moderators. We are happy to help in any way that we can.

bfgBellerophon

 
 
 
 
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