Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Space Mosaics here.

[Post New]by Daxadillion on May 10, 17 12:43 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 05/10/2017 at 6:38:11 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Space Mosaics here.

[Post New]by bfgBellerophon on May 10, 17 6:38 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.[/color]

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
dakini
Guppy
Guppy
152 Posts

Re:Please post any TECH ISSUES for Space Mosaics here.

[Post New]by dakini on May 10, 17 9:50 AM
This is yet again another game from them that does not recognize when you finish a puzzle. Since Spring Mosaics didn't have this problem I was hoping this would be okay but like Cities It doesn't advance you through the puzzles. Please, their puzzles are so innovative, have them fix their bugs.

 
dakini
Guppy
Guppy
152 Posts

Re:Please post any TECH ISSUES for Space Mosaics here.

[Post New]by dakini on May 10, 17 9:51 AM
Mac OS 10.12.4

 
lvd04
Squid
Squid
68 Posts

Re:Please post any TECH ISSUES for Space Mosaics here.

[Post New]by lvd04 on May 10, 17 10:58 AM
I have the same problem as dakini. I finished the 3rd level but the game would not move on to the next puzzle. I'm using windows 10. Too bad as it looks like a fun game.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Space Mosaics here.

[Post New]by bfgBellerophon on May 10, 17 11:40 AM
Hi there,

I'm sorry to hear that players are experiencing issues with this particular game. WE definitely want to help players get their game up and running as they should and I'm happy to provide some Big Fish Games Help pages that are specific to these issues.

dakini, it is definitely interesting that there is some trouble advancing through the puzzles. Since you mentioned the Mac operating system, please refer to the following help page that is specific to Mac:

Mac Game Troubleshooting

lvd04, I'm sorry to hear that you are experiencing the same issue as dakini but on a different system. It may be helpful to run the game as an administrator that the game is able to pull the necessary permissions and resources it needs to run properly. I'll include a help page below:

Run Game as Administrator

If issues continue to be present after trying the suggested steps, please reach out to our Customer Support Team. The Support Team has the appropriate tools to provide further assistance.

Thank you for your patience and understanding. If you have any questions, feel free to PM any of the moderators. We are happy to help in any way that we can.

bfgBellerophon

 
 
 
 
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