bfgFlounder
Moderator
Moderator
12,864 Posts

Welcome to Reflections of Life: Hearts Taken Collector's Edition forum

[Post New]by bfgFlounder on May 13, 17 12:29 AM
Welcome to Reflections of Life: Hearts Taken Collector's Edition forum! This is your place to ask questions, share tips, and connect with other Reflections of Life: Hearts Taken Collector's Edition players.

If you have questions about how to use the forums, please click the FAQ link on the right.

 

Re:Welcome to Reflections of Life: Hearts Taken Collector's Edition forum

[Post New]by gamerbandit on May 23, 17 2:59 PM
Downloaded the game, paid for it and it won't run. Uninstalled and reinstalled and it still won't run. HELP

 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Welcome to Reflections of Life: Hearts Taken Collector's Edition forum

[Post New]by bfgIlinalta on May 25, 17 5:12 PM
Hello gamerbandit,

Thanks for your patience and for reporting that issue while playing the game. It sounds like you may be running into a reported issue from our designated technical issues thread and I wanted to provide a workaround that may help as well as how to reach our Support Team if more help is necessary.

For players that are unable to open their game on Windows 10, likely after a recent Windows update, it is recommended to adjust the screen resolution as it has been reported to help resolve this issue. Thank you to everyone that has taken the time to post the workaround in this thread as well as other threads. For reference, please try the following steps:

1. Lower the launch resolution- switch to 1600 x 1200, or any other resolution if you don't happen to have that one as an option.
2. Launch the game, it should open.
3. Exit the game.
4. Revert the computer's screen to your preferred resolution

For more information about screen resolution, please see the following Big Fish Games Help page:

Screen Resolution

That should help resolve that quickly, however, if you are seeing trouble with the game beyond those steps or aren't on Windows 10, don't hesitate to contact our Technical Support Team for further assistance. If you'd like further troubleshooting support, I recommend also providing a Dr. Felix Diagnostic Report and what you would like help with. Our Reps will be sure to follow up as quickly as they can to help with the tools they have available.

Also, please be sure to report any future issues to the following designated thread, as that helps our teams better see the impact and respond more rapidly to these reports:

Please post any TECH ISSUES for Reflections of Life: Hearts Taken Collector's Edition here.

Thank you for your patience, and if you have any additional questions, don't hesitate to contact any of our active Moderators. We're all happy to help out.

bfgIlinalta

 
 
 
 
Go to: