Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Fear For Sale: Hidden in the Darkness here.

[Post New]by Daxadillion on May 19, 17 12:33 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 05/19/2017 at 5:20:39 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Fear For Sale: Hidden in the Darkness here.

[Post New]by bfgBellerophon on May 19, 17 5:20 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.[/color]

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
hsemse
Starfish
Starfish
49 Posts

Re:Please post any TECH ISSUES for Fear For Sale: Hidden in the Darkness here.

[Post New]by hsemse on May 19, 17 6:35 PM
What is going on with some of the new games? Fear for Sale games have always opened for me until now. I have Windows 10. This has not been the first game that has recently been giving me and other Windows 10 users fits at not being able to be opened.

 
thistle809
Angelfish
Angelfish
1,207 Posts

Re:Please post any TECH ISSUES for Fear For Sale: Hidden in the Darkness here.

[Post New]by thistle809 on May 20, 17 12:52 AM
hsemse wrote:What is going on with some of the new games? Fear for Sale games have always opened for me until now. I have Windows 10. This has not been the first game that has recently been giving me and other Windows 10 users fits at not being able to be opened.


You might want to submit a request for help to the Tech Support folks and be sure to include a Dr. Felix report.

I'm not quite sure why released this since a lot of us are waiting for an update from the devs because the CE version has this problem. (It would seem logical to me that the SE version would have the same "hiccup" as the CE since this has nothing to do with the CE content.) It seems that the game actually launches, but does not display. (That's a big help, now isn't it?) The Tech Issues thread for the CE is full of posts of this problem.

 

Re:Please post any TECH ISSUES for Fear For Sale: Hidden in the Darkness here.

[Post New]by jienabella on May 20, 17 12:46 PM
I too have Windows 10 and it is the first Fear for Sale game that I cannot open, it goes straight to Recent Activity window.
Is there a patch for this please.

 
thistle809
Angelfish
Angelfish
1,207 Posts

Re:Please post any TECH ISSUES for Fear For Sale: Hidden in the Darkness here.

[Post New]by thistle809 on May 20, 17 8:31 PM
jienabella wrote:I too have Windows 10 and it is the first Fear for Sale game that I cannot open, it goes straight to Recent Activity window.
Is there a patch for this please.


The only way we ever get an updated version is by having people send Help Requests (with Dr. Felix reports attached) to Tech Support. That way they can see precisely what actually happened in your computer when this problem occurred. The Tech Support team at Big Fish can also forward that data to the devs. Please, please, make sure you send a Help Request to Tech Support and attach a Dr. Felix report.

Edited on 05/20/2017 at 8:32:20 PM PST


 

Re:Please post any TECH ISSUES for Fear For Sale: Hidden in the Darkness here.

[Post New]by grammanudge on May 24, 17 9:17 PM
This game is great - as are all Fear for Sales! - but when I finish a game (and its correct) I have to hit the skip in order to "get out". I have had no issues with the game opening up, tho....

 

Game will not open.

[Post New]by swifthawk40 on May 28, 17 12:36 PM
I am using windows 10. Have never had a problem opening Fear for Sale games in the past. I have uninstalled and reinstalled the game. It seems others are having this same problem. What is the fix ?

 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Please post any TECH ISSUES for Fear For Sale: Hidden in the Darkness here.

[Post New]by bfgIlinalta on Jun 1, 17 2:40 PM
Hello Everyone,

Thank you all for taking the time to report the issues that are being experienced while playing the game Fear For Sale: Hidden in the Darkness. It sounds like some players are having trouble opening the game while playing on Windows 10, and it sounds like this is similar to a reported issue other players are having with some games after a recent Windows update. I just wanted to swim by real fast to provide a possible workaround as well as how to reach out to our Support Team should more assistance prove to be necessary.

For this issue, it's possible that changing the screen resolution of the computer before starting the game could resolve this issue quickly. Here's what I recommend trying to see if the issue can be resolved with this workaround:

1. Lower the launch resolution- switch to 1600 x 1200, or any other resolution if you don't happen to have that one as an option.
2. Launch the game, it should open.
3. Exit the game.
4. Revert the computer's screen to your preferred resolution

For more information about screen resolution and a guide on how to change that, please see the following Big Fish Games Help page:

Screen Resolution

If those steps don't seem to work, it's possible some changes can help a Windows 10 system play the game properly. If you'd like to try some additional steps, the following guide has some specific to Windows 10 suggestions to try:

Windows 10

If those steps don't seem to resolve the issue or if you'd like some additional assistance, I recommend contacting our Technical Support Team with a Dr. Felix Diagnostic Report. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Thank you for your patience, and I hope that was able to help resolve that issue quickly. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
finegael
Guppy
Guppy
114 Posts

Re:Please post any TECH ISSUES for Fear For Sale: Hidden in the Darkness here.

[Post New]by finegael on Jun 18, 17 2:57 PM
Got to the island and during the avoid the red dots game I hit 'skip'. Now all I get is 'start' and clicking it does no good. It's like it thinks I need to play the game to disable the second robot thing, but since I hit skip I have no game to play. Endless loop.

 
cejene
Seahorse
Seahorse
26 Posts

Having TECH ISSUES for Fear For Sale: Hidden in the Darkness

[Post New]by cejene on Jul 29, 17 12:08 AM
I am using Windows10 PC.
This is the first game I have had that will not go full screen.
I uninstalled and reinstalled. This has not corrected the problem.
What else should I try.
Thank you.

 
blueskies01
Guppy
Guppy
161 Posts

Re:Please post any TECH ISSUES for Fear For Sale: Hidden in the Darkness here.

[Post New]by blueskies01 on Sep 11, 17 9:37 PM
MacOS Sierra 10.12.6: Skipped to get to scene in front of house (mailboxes)--after any click, the screen image would collapse to list that includes "Continue." I pressed that key; scene would reappear, only to collapse again as soon as I clicked anywhere on the scene. What's with this?

Edited on 09/11/2017 at 9:38:11 PM PST


 
 
 
 
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