Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Echoes of Aetheria here.

[Post New]by Daxadillion on Jun 7, 17 12:36 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 06/07/2017 at 6:33:11 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Echoes of Aetheria here.

[Post New]by bfgBellerophon on Jun 7, 17 6:33 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.[/color]

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Threat detected by Norton

[Post New]by Magaldav on Jun 7, 17 8:57 AM
Hello. I could not even install the demo - Norton blocked installation with warning "Threat name: SONAR.AMC!g24". From my side, it is ok, I can live without trying the game. It is just to let you know. Maybe it is a simple conflict, maybe there is something wrong with the installer for this particular game. Best wishes.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Echoes of Aetheria here.

[Post New]by bfgBellerophon on Jun 7, 17 2:42 PM
Hi Magaldav,

Thank you for taking the time to post and bringing to our attention what you are experiencing. I'm sorry to hear that when trying to install the trial version of the game, your antivirus program produced a warning message. These messages occur when a program falsely identifies our games as harmful. Our products are tested rigorously before they are released to the public and are guaranteed virus free. The message you are seeing is a false positive message as these programs update their virus definition files on a daily basis. It is recommended to reach out to our Customer Support Team with the following information:

The game title.
The name of your antivirus company.
The message alert from the company. What have they found? (Trojan, virus, worm, for example)
The Big Fish Games file that was detected as being infected. (Note: the name of the file might end with .exe.)

For more information, see the following Big Fish Games Help page:

Virus Messages

Thank you for your patience and understanding. If you have any questions, feel free to PM any of the moderators. We are happy to help clarify where we can.

bfgBellerophon

 
Leemo
Herring
Herring
309 Posts

Re:Please post any TECH ISSUES for Echoes of Aetheria here.

[Post New]by Leemo on Jul 10, 17 6:43 PM
I can forge all the weapons and armour except the 3 Mail items. Whatever combination I try these will not forge.

Has this happened to anyone else?
Poor old Kesh has to wear either plate or leather armour.

The game is fantastic, Best RPG I've played in years!

 
Leemo
Herring
Herring
309 Posts

Re:Please post any TECH ISSUES for Echoes of Aetheria here.

[Post New]by Leemo on Jul 15, 17 4:13 AM
Leemo wrote:I can forge all the weapons and armour except the 3 Mail items. Whatever combination I try these will not forge.

Has this happened to anyone else?
Poor old Kesh has to wear either plate or leather armour.

The game is fantastic, Best RPG I've played in years!


Erm...I have now tried adding wood to the mix and it worked! I'll get over it!

 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Please post any TECH ISSUES for Echoes of Aetheria here.

[Post New]by bfgIlinalta on Jul 23, 17 12:15 PM
Hello Leemo,

Thank you for following up to let us know that making some different combinations of items seems to have helped with getting those particular items! Don't hesitate to report any other issues you run across for Echoes of Aetheria!

Thank you for your time and for letting us know you're enjoying the game! If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
Cinders31
Minnow
Minnow
214 Posts

Re:Please post any TECH ISSUES for Echoes of Aetheria here.

[Post New]by Cinders31 on Jul 27, 17 11:37 AM
After playing for awhile the game gets very choppy. slow, freezes for a minute, then continues but is very slow.
Hard to play when it is like this.

 

Re:Please post any TECH ISSUES for Echoes of Aetheria here.

[Post New]by The_Lizard on Oct 19, 17 11:39 PM
I completed Lucian's arena trials playing on Hard.
He won, amongst other things, an adamantite greatsword. This sword did not appear anywhere in my inventory.

I am using Windows 10 operating system.

EDIT: Oops! I just saw in the Crafting thread that it was the recipe for the sword, not the actual sword.

Edited on 10/19/2017 at 11:52:57 PM PST


 
 
 
 
Go to: