Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Dead Reckoning: Sleight of Murder Collector's Edition here.

[Post New]by Daxadillion on Jun 10, 17 12:35 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 06/10/2017 at 9:37:20 AM PST


 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Dead Reckoning: Sleight of Murder Collector's Edition here.

[Post New]by bfgBeruna on Jun 10, 17 9:44 AM
Greetings Everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support. You can find a link to contact our Support team on the front page of Support Team. It would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBeruna

 

Re:Please post any TECH ISSUES for Dead Reckoning: Sleight of Murder Collector's Edition here.

[Post New]by leonadas on Jun 10, 17 8:07 PM
Started the trial last night and went in to finish today and guess what - File corrupted so would have had to start the game all over.This was a game I was about to purchase but have changed my mind now.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Dead Reckoning: Sleight of Murder Collector's Edition here.

[Post New]by bfgBellerophon on Jun 12, 17 10:48 AM
Hi leonadas,

I'm sorry to hear that when trying to restart this game, an error message appeared and progress was lost. It is recommended to refer to the Big Fish Games Help pages for troubleshooting steps. If you continue to have issues, feel free to reach out to our Customer Support Team. The Support Team has the appropriate tools to provide assistance.

Thank you for your patience and understanding. If you have any questions, feel free to PM me or any of the Active Moderators. We are happy to help in any way that we can.

bfgBellerophon

 

Re:Please post any TECH ISSUES for Dead Reckoning: Sleight of Murder Collector's Edition here.

[Post New]by SISTAHGIRL49 on Jun 18, 17 12:51 PM
I have been having problems with Eipix games for a while now. I just finished the bonus game of Dead Reckoning: Sleight of Murder Collector's Edition and my game was not saved and lost all of my achievements and collectibles. I am so disappointed! I opened the game as the administrator as instructed in the help section but this did not help. Please solve this issue because the Eipix games are my favorite. I play on my laptop computer and I have Windows 7.

 
iamalulu
Seahorse
Seahorse
27 Posts

Re:Please post any TECH ISSUES for Dead Reckoning: Sleight of Murder Collector's Edition here.

[Post New]by iamalulu on Jul 27, 17 7:36 AM
I just finished the bonus chapter and was searching for the souvenirs and all of a sudden for no reason I got a message saying that my profile was corrupted and I would have to start the game again from the start. I lost all achievements. I have tried the suggested fixes and they don't work. It seems like every game lately has problems like this one. I am really tired of paying for games that wind up messing me over!

 
 
 
 
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