Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Fantasy Mosaics 22: Summer Vacation here.

[Post New]by Daxadillion on Jun 12, 17 12:38 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 06/12/2017 at 5:19:19 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Fantasy Mosaics 22: Summer Vacation here.

[Post New]by bfgBellerophon on Jun 12, 17 5:19 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.[/color]

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
Valkara
Herring
Herring
341 Posts

Re:Please post any TECH ISSUES for Fantasy Mosaics 22: Summer Vacation here.

[Post New]by Valkara on Jun 12, 17 3:30 PM
This game does not work with Windows XP.

 
xanamia
Seahorse
Seahorse
31 Posts

Re:Please post any TECH ISSUES for Fantasy Mosaics 22: Summer Vacation here.

[Post New]by xanamia on Jun 13, 17 6:30 AM
I've just downloaded the trial version but it just freezes on the very first scene.
I have Windows 7 Pro. Am I doing anything wrong? Thank you

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Fantasy Mosaics 22: Summer Vacation here.

[Post New]by bfgBeruna on Jun 13, 17 10:29 AM
Hello Valkara and xanamia,

I'm sorry to hear the game isn't running properly for either of you, so let's see what we can do to fix that.

According to the game system requirements on Fantasy Mosaics 22: Summer Vacation's game page, the game should be compatible with Windows XP. To check whether a game will be compatible with your computer, you can always look at the Game System Requirements on the game's page. I've also provided a help page below that contains more information.

Game Compatibility

If the game is freezing or running slowly, then there are a few troubleshooting steps that can be taken to fix that. The first is running the game with administrator permissions. The second is to check whether the computer's video card driver is up to date. For further instructions about those respective processes, please take a look at the help pages below.

Run Game as Administrator
Game Crashing, Freezing, or Blank Screen

If the troubles with the game still persists, please contact our Technical Support Team. They'll be able to provide more help.

Thanks for your patience and understanding. If any more questions or concerns arise, please don't hesitate to PM me or another active moderator. We're always happy to help.

bfgBeruna

 

Re:Please post any TECH ISSUES for Fantasy Mosaics 22: Summer Vacation here.

[Post New]by MrBoo02 on Jul 21, 17 9:37 AM
I have a fatal error message with this game. ihave a windows 7 pro system

 
pzzllvr
Starfish
Starfish
41 Posts

Game just disappears

[Post New]by pzzllvr on Aug 5, 17 1:17 PM
I have most of these games and love playing them. This one, however, just disappears when I am playing after finishing a level. Have to restart computer to get out of it. Should I try deleting the game and then re-download? Appreciate anyone's help with this.

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Fantasy Mosaics 22: Summer Vacation here.

[Post New]by bfgBeruna on Aug 5, 17 4:48 PM
Hello MrBoo02 and pzzllvr,

I'm sorry your games aren't working and am swimming by to provide some help.

pzzllvr: When a game freezes and disappears, I recommend checking that the video card driver is up to date and running the game with administrator permissions. Both processes will allow the game to interact more smoothly with the computer. The help pages below contain instructions for both of the processes.

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

MrBoo02: Since your game has experienced a fatal error, I'd recommend contacting our Technical Support Team. They'll be the best equipped to provide more assistance. If the instructions above don't help you, pzzllvr, please contact the Support Team as well.

Thanks for your patience, and please don't hesitate to PM me or another of the active Moderators if further questions or concerns arise. We're here to help.

bfgBeruna

 

Re:Please post any TECH ISSUES for Fantasy Mosaics 22: Summer Vacation here.

[Post New]by outbacklady on Sep 15, 17 4:12 AM
I am using Windows 10 and this game won't play for me. I have all the other fantasy mosaic games and they all work. Nothing in the help helped. This is the message I get

___________________________________________
############################################################################################
FATAL ERROR in
action number 1
of Create Event
for object obj_map2_box:

trying to index a variable which is not an array
at gml_Object_obj_map2_box_Create_0
#####################################################################

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Fantasy Mosaics 22: Summer Vacation here.

[Post New]by bfgBellerophon on Sep 15, 17 12:58 PM
Hi outbacklady,

I'm sorry to hear that an error message appears when trying to play this game. Thank you for letting us know what operating system you are currently using. Since you are on Windows 10, let's try to adjust the screen resolution. Please refer to the steps below:

1) Lower screen resolution. This is normally 1900x1080. Switch to 1600x1200 or lower.
2) Launch the game.
3) Exit the game.
4) Revert back to preferred resolution.

If you find that the above steps don't resolve the issue, feel free to reach out to our Customer Support Team. The Support Team has the appropriate tools to provide further assistance.

Thank you for your patience. Feel free to reach out to any of the moderators if you have any questions.

bfgBellerophon

 
 
 
 
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