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GmaGale wrote:And Christmas is gone! I really am disappointed that BFG didn't extend the time, with all the technical problems everyone was having.
A few years ago when there was something wrong with completing the tasks to keep the fairy they just gave everyone the fairy. I had a computer that didn't support the game after one of BF's updates and haven't played in years. Any chance BF did this? I had the diamonds and purchased her so as to not take that chance.
Edited on 01/06/2016 at 11:30:52 AM PST
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blulichen wrote:
GmaGale wrote:And Christmas is gone! I really am disappointed that BFG didn't extend the time, with all the technical problems everyone was having.
A few years ago when there was something wrong with completing the tasks to keep the fairy they just gave everyone the fairy. I had a computer that didn't support the game after one of BF's updates and haven't played in years. Any chance BF did this? I had the diamonds and purchased her so as to not take that chance.
I believe it was an update from Elephant games that time........over the 4 years several of the moderators have said they have no access to the players' games and, in fact, once early on when I purchased diamonds that didn't show up, they reimbursed my credit card...whereas with another FTP BF game when the purchase didn't show up, the moderators(or Customer Service) could access my game and add to it.
Edited on 01/06/2016 at 11:38:07 AM PST
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Hi Everyone,
While we do continue to support this game as best we can, we were unable to extend the Christmas event in large part because this game is no longer being updated.
If at any time you experience an issue with the game, especially if it's regarding gold or diamonds, we do welcome you to contact our Technical Support Team HERE with a Dr. Felix Report. Our Reps are always glad to help in any way they can.
Thank you for your understanding,
bfgWaimea 
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"The connection to the game server failed...." It does that 100% of the time
Edited on 10/09/2016 at 2:24:39 PM PST
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Hi ElectricYelloLab,
I'm sorry to hear that the game has been giving a 'connection failed' message. It looks like a few others also had this issue, so I wanted to drop by and provide some troubleshooting steps to use if they haven't already been tried. I've gone ahead and included a help page below that contains some steps in the My online game won't load or play. What can I do to fix this? section which might address the connection issue being experienced:
Online Games
If you are still unable to connect, or if you or any one of our players just would like to get some extra individualized help with our games, we recommend getting in touch with our Technical Support Team HERE with a Dr. Felix Report. Our Reps can provide customized support to look further into this issue with you, and are always happy to help.
Thank you all for your patience, and I hope this helps out,
bfgIlinalta
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In addition to periodic freezing and slowness, since midnight Christmas morning, and still at 4  M 12/25/16, the [u]Christmas hidden object section creates the "free to play" technical issue [/u]where it ejects me from the game altogether, and I have to start over - happens every time I try to do that Christmas HOS. Additionally, any recent activity I may have done including search locations or mob activity is lost and has to be done over. Let's say I'm on the first island and have searched a location, and also interacted with a Lemute and Santa Clause, etc, when I try to do the Christmas HOS - I get kicked out of the game, re-enter, it doesn't matter if I click on the second island - I will go back to the first island and have to replay the search location and any interaction with mobs. Acts like a replay or do-over button.
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by Valdy on Dec 26, 16 1:08 AM
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Mostplay wrote:Christmas HO Screen crashes whole program when selecting the button on the main screen!
I thought it was just me, but I see it happens to others as well. Can't access that Christmas icon.
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Valdy wrote:
Mostplay wrote:Christmas HO Screen crashes whole program when selecting the button on the main screen!
I thought it was just me, but I see it happens to others as well. Can't access that Christmas icon.
My game crashes too and lose all progress. Have to restart all the quests and start the day over with the daily bonus. Did not think I would be the only one this happens to. Play on PC Windows 10. Explorer wants to end the program when it crashes. Can still click on Santa but not the icon at top of screen.
datsalot hopes this will be fixed.
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