blank/black screen

[Post New]by martee6170 on Jun 24, 17 8:46 PM
the game doesn't show the video part just the sound. only got a blank or black screen with sound. frustrated. other mystery tracker games have worked so why not this one??

 

Re:blank/black screen

[Post New]by JayROK on Jul 28, 17 11:27 PM
I hope they can fix it, I'm having the same issue.

 

Re:blank/black screen

[Post New]by jrt4me on Aug 19, 17 8:02 AM
I'm having the same issue, but with multiple games, not just this one. Big Fish solution is to send game codes to install new games, which is unacceptable. This all started when Micro-soft had an update. Some of my older games work and some do not. I've tried to uninstall and re-install with the same results. Does someone have a solution to this problem? I'm not getting help from Big Fish.

 

Re:blank/black screen

[Post New]by jacquelinesmith1 on Nov 6, 17 12:41 PM
This is still going on and it's 2017. I sent them a help request but haven't heard back yet.

 
 
 
 
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