Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Amarinthine Voyage: The Burning Sky Collector's Edition here.

[Post New]by Daxadillion on Jul 15, 17 12:40 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 07/15/2017 at 10:20:18 AM PST


 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Amarinthine Voyage: The Burning Sky Collector's Edition here.

[Post New]by bfgBeruna on Jul 15, 17 10:20 AM
Hi Everybody!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator
Game Compatibility (Computer)

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support Team on the front page of Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBeruna

 

Re:Please post any TECH ISSUES for Amarinthine Voyage: The Burning Sky Collector's Edition here.

[Post New]by buffstant on Sep 30, 17 5:47 AM
Hi

Sample game worked fine. Have purchased the game but will not install. Error code 5. I have tried the Dx.Diag as suggested but got nowhere. I have Windows 10.
Has anyone else had this problem?

Thanks

 
 
 
 
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