Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for The Secret Order: Bloodline here.

[Post New]by Daxadillion on Jul 16, 17 12:51 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 07/16/2017 at 9:31:29 AM PST


 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Please post any TECH ISSUES for The Secret Order: Bloodline here.

[Post New]by bfgIlinalta on Jul 16, 17 9:31 AM
Howdy Everyone,

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using the Big Fish Games Help pages, please get in touch with our Customer Support team. You can contact our Support Team with the form on that linked page. It would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.[/color]

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgIlinalta

 

Please post any TECH ISSUES for The Secret Order: Bloodline here.

[Post New]by fpropsom on Jul 29, 17 8:14 AM
I'm getting Access violation at 0x74B17C8D (tried to write to 0x06100FE8) when I try to run this game.

 
sazoria
Clownfish
Clownfish
649 Posts

Re:Please post any TECH ISSUES for The Secret Order: Bloodline here.

[Post New]by sazoria on Jul 29, 17 6:22 PM
Possible fix.
Don't know if this will work for 'access violation' but this works for people who cannot open a game whilst using windows 10, and also for some error codes, and has worked for others trying to play this game.

gail854 wrote:
I found this by accident on The Forgotten Fairytales forum but it worked for me. Change your screen resolution to something smaller, like 1680x1050, open the game and close it. Change the resolution back to original and open the game again. It worked for me on both games as neither would open but do now. Hope it helps.


-Remember that you can change the resolution back to your normal setting, and play the game in it, once you have opened and closed it in the lower one.

Good luck.

Edited on 07/29/2017 at 6:22:37 PM PST


 

Re:Please post any TECH ISSUES for The Secret Order: Bloodline here.

[Post New]by fpropsom on Jul 30, 17 3:19 AM
That didn't work. Any other suggestions? If I can't get this to work, how do I get refunded for this game?

 
sazoria
Clownfish
Clownfish
649 Posts

Re:Please post any TECH ISSUES for The Secret Order: Bloodline here.

[Post New]by sazoria on Jul 30, 17 9:31 AM
For getting technical help for solving problems or to ask for a refund if that doesn't work, do the following-
At the top of the page on the blue bar click on help.
Click on more.
Click on contact customer support.
Click on the provided link.

Also if you click on help and then click on technical, there should be a list of other possible solutions for different tech issues that you can read through and try.
Good luck.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for The Secret Order: Bloodline here.

[Post New]by bfgBellerophon on Aug 2, 17 1:23 PM
Hi Everyone,

I'm sorry to hear that there is some trouble getting this game to run. Thank you sazoria for taking the time to provide some helpful hints.

fpropsom, for the access violation error message you are seeing, please refer to the following Big Fish Games Help page for troubleshooting steps that are specific to this message:

Access Violation

If issues continue to persist, please reach out to our Customer Support Team. The Support Team has the appropriate tools to provide further assistance. They also have the tools to look into a refund as we do not have access to your account from the forums.

Thank you for your patience. If you have any questions, feel free to reach out to any of the moderators. We are happy to help in any way that we can.

bfgBellerophon

 
maggieevans
Lobster
Lobster
99 Posts

Re:Please post any TECH ISSUES for The Secret Order: Bloodline here.

[Post New]by maggieevans on Nov 25, 17 7:42 AM
Thank you, Sazoria (and Gail854) so much, for posting this possible fix. It worked for me and saved this game.

 
 
 
 
Go to: