bfgIlinalta
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Please post any TECH ISSUES for Nancy Drew: The Silent Spy here!

[Post New]by bfgIlinalta on Jul 17, 17 5:12 PM
Howdy Everyone,

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. That said, just in case it is helpful for players, the following link is the previous thread of reported issues:

Please post any TECH ISSUES for Nancy Drew: The Silent Spy here! (old)

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using the Big Fish Games Help pages, please get in touch with our Customer Support team. You can contact our Support Team with the form on that linked page. It would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.[/color]

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgIlinalta

 

Re:Please post any TECH ISSUES for Nancy Drew: The Silent Spy here!

[Post New]by aebeach on Jul 21, 17 11:20 AM
I am running Mac OS X El Capitan. When I click the game, it bounces for two seconds and then I get an error message saying it "quite unexpectedly." It seems like this has happened to others. I've tried all of the troubleshooting options and it's still not working. Has anybody else had this problem? If so, what did you do to resolve it?

 
pbolt
Sea Anemone
Sea Anemone
1 Posts

Re:Please post any TECH ISSUES for Nancy Drew: The Silent Spy here!

[Post New]by pbolt on Aug 2, 17 3:56 PM
Having the same problem as above. Wish I was able to fix it.

 

Re:Please post any TECH ISSUES for Nancy Drew: The Silent Spy here!

[Post New]by essanem on Dec 29, 17 7:50 AM
I am also having the problem mentioned above. I have installed the game and when I try and open it I get an error message saying it quit unexpectedly. Every time. What a waste of money!!!

 
 
 
 
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