MyrV
Sea Anemone
Sea Anemone
4 Posts

Can't save game after slider puzzle....

[Post New]by MyrV on Apr 25, 10 5:58 PM
After, or during, the slider puzzle, when I want to save, it gets stuck and I can't move anywhere....
Then, when I try to load a (an older saved one) game, the people in it are gone?!

 
MyrV
Sea Anemone
Sea Anemone
4 Posts

Re:Can't save game after slider puzzle....

[Post New]by MyrV on Apr 25, 10 6:05 PM
and in some save-games, or when i can walk around...Nicole is gone....?! I can't interact with anything.
She only re-appears in 5 save-games back....?!

 
NouniSmile
Koi
Koi
281,317 Posts

Re:Can't save game after slider puzzle....

[Post New]by NouniSmile on Apr 27, 10 1:30 AM

Welcome MyrV to the pond


Try to reboot the pc, if it doesn't help better contact CS by clicking on the green envelope on the right side

HTH ....Nouni

 
bfgZambezi
Dogfish
Dogfish
1,858 Posts

Re:Can't save game after slider puzzle....

[Post New]by bfgZambezi on Apr 27, 10 1:59 PM
Hey Fishies!

If you're experiencing save errors with the game or an access violation or game crash when you save the game upon exiting, please try the tips in the following help articles, then contact tech support.

Access Violation

Game Crashing, Freezing, or Blank Screen

If you would like to continue to assist us with this issue, we ask that you please send a Dr. Felix in your message to Customer Support.

Dr. Felix is a diagnostic reporting tool the tech team uses to get a lot more specific information about what is happening with the game. If you're uncomfortable completing the following steps, I want to urge you to contact Customer Support for more specific help.

Click here to start Dr. Felix


1. Select ‘Run’ or ‘Save File’ to download the Dr. Felix file to your desktop.

2. Next, open the ‘DrFelixBigFish’ file.

3. Once you’ve agreed to the terms, Dr. Felix will start gathering information.

4. Wait for Dr. Felix to finish, then click the ‘Next’ button.

5. A .zip file, named ‘DrFelixResults’ will save to your desktop.

6. Attach the zip file to your support ticket. You don't have to open the .zip file if you don't want to, it's already collected the information it needs.


Click here for information on how to attach a file to your support ticket.

Hope this helps!

-bfgZambezi

 
 
 
 
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