Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Tiny Tales: Heart of the Forest CE here.

[Post New]by Daxadillion on Jul 25, 17 12:41 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 07/25/2017 at 6:42:14 AM PST


 

Re:Please post any TECH ISSUES for Tiny Tales: Heart of the Forest here.

[Post New]by morriswidow on Jul 25, 17 1:06 AM
Managed to get the game to run only to have lots of geometric shapes and colours all over the screen not images!! Very pretty but not able to play. Window 10

 
Daxadillion
Barracuda
Barracuda
3,292 Posts

Re:Please post any TECH ISSUES for Tiny Tales: Heart of the Forest here.

[Post New]by Daxadillion on Jul 25, 17 2:01 AM
Towards the end of the download a pop-up box appeared from Microsoft which says:

Microsoft Visual C + + 2012
Redistributable (x86) - 11.0.61030
Modify Setup

There are 3 options - Repair - Uninstall - Close

Can anyone let me know if this is safe as I have never seen another Microsoft box that looks likes this one please.

The reason I am concerned is that when I demoed the Beta for this game it did not have a pop-up box.

 
devonview
Seahorse
Seahorse
30 Posts

Re:Please post any TECH ISSUES for Tiny Tales: Heart of the Forest here.

[Post New]by devonview on Jul 25, 17 2:21 AM
I took the risk and "closed" it. The game now seems to be working OK, but I'm only on the trial period

 

Re:Please post any TECH ISSUES for Tiny Tales: Heart of the Forest here.

[Post New]by morriswidow on Jul 25, 17 2:24 AM
I had this as well. The first couple of times I fixed it that didn't work so uninstalled and re-installed. It got the game going but I then couldn't see anything as the screen was covered in very pretty shapes and colours but no images!

 
kkreisman
Clownfish
Clownfish
535 Posts

Re:Please post any TECH ISSUES for Tiny Tales: Heart of the Forest here.

[Post New]by kkreisman on Jul 25, 17 3:36 AM
on the Trial Period: Have come as far as the rat demanding money from the woman. Have the mailbox key, but I can't remove it from inventory. The right hand arrow springs back over it to fast to grab it, no matter how quickly I move. Any ideas.

Thanks,

 
Daxadillion
Barracuda
Barracuda
3,292 Posts

Re:Please post any TECH ISSUES for Tiny Tales: Heart of the Forest here.

[Post New]by Daxadillion on Jul 25, 17 3:39 AM
@devonview

Thank you - I had to click on "close" a total of 4 times and the game is working now.

Dax


 
janspack
Herring
Herring
338 Posts

Re:Please post any TECH ISSUES for Tiny Tales: Heart of the Forest here.

[Post New]by janspack on Jul 25, 17 6:16 AM
Daxadillion wrote:Towards the end of the download a pop-up box appeared from Microsoft which says:

Microsoft Visual C + + 2012
Redistributable (x86) - 11.0.61030
Modify Setup

There are 3 options - Repair - Uninstall - Close

Can anyone let me know if this is safe as I have never seen another Microsoft box that looks likes this one please.

The reason I am concerned is that when I demoed the Beta for this game it did not have a pop-up box.


I googled it and it seems a genuine MS program. I get access violation when I try to open the game so downloading again. Won't install the above this time though.

 
ZekesPeach
Seahorse
Seahorse
30 Posts

Re:Please post any TECH ISSUES for Tiny Tales: Heart of the Forest here.

[Post New]by ZekesPeach on Jul 25, 17 6:34 AM
I, too, have gotten the C++ error message. Seems to do more harm than good to hit the 'repair' option... What a shame.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Tiny Tales: Heart of the Forest here.

[Post New]by bfgBellerophon on Jul 25, 17 6:36 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Tiny Tales: Heart of the Forest here.

[Post New]by bfgBellerophon on Jul 25, 17 6:36 AM
For players on the Windows 10 system that are having trouble opening this game to play, the following help page contains troubleshooting steps that has been known to help resolve this issue:

Windows 10

Windows 10 players can also try to lower the screen resolution. Please refer to the following steps to execute:

1) Lower the resolution. This is normally 1900x1080. Switch to a lower setting like 1600x1200.
2) Launch the game.
3) Exit the game.
4) Revert back to preferred resolution.


I also see that there is some question regarding a pop up for another program. Please keep in mind that sometimes our games will require other programs in order for it to run properly. It is possible that programs such as the one mentioned, was not available during the beta version and is now available to help make the game run smoothly.

If an access violation error message appears, the following Big Fish Games Help page is specific to this error:

Access Violation

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Customer Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
Penny1942
Clownfish
Clownfish
554 Posts

Re:Please post any TECH ISSUES for Tiny Tales: Heart of the Forest CE here.

[Post New]by Penny1942 on Jul 25, 17 8:14 AM
Played the demo, bought the game and now it won't install. Grrr! I read the instructions for error code 5. This is a real pain. I'm running Windows 10 64 bit OS. It is updated constantly so frankly I'm at a loss. Going to uninstall and start over. This is the second game that simply will now make nice with my computer lately and I'm tired of spending $13.99 for a game that sits in my Purchase History and will not play.

BFGBeruna you are a miracle worker! Not only has this game finally d/l properly but the one from several months ago has been re-loaded and is now functioning. Of course all of this is after spending all of my Tuesday with chat rooms at NVIDIA and HP. There were 5 updates to my graphics card that had not been d/l since April. Everyone got a rap on the head because these are supposed to be automatic. I trust I won't have the problem with that again. Again, Thank You So much for your help.

Edited on 07/25/2017 at 3:23:58 PM PST


 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Tiny Tales: Heart of the Forest CE here.

[Post New]by bfgBeruna on Jul 25, 17 10:15 AM
Hi Penny1942,

I'm sorry this game won't download properly and am here to help troubleshoot this.

Since it sounds like the instructions for error code 5 aren't working, let's see what else can be done to get the game to install. The help article below contains several different troubleshooting suggestions for when there's trouble downloading a game. I'd recommend adjusting the Big Fish Games app's network settings first and working from there.

Problems Downloading or Installation Failed

If those steps don't work please contact our Technical Support Team. They'll be the best equipped to provide further help.

Thanks for your patience, and please don't hesitate to PM me or another of the active Moderators if further questions or concerns arise. We're here to help.

bfgBeruna

 
angelfish106
Pufferfish
Pufferfish
1,378 Posts

Re:Please post any TECH ISSUES for Tiny Tales: Heart of the Forest here.

[Post New]by angelfish106 on Jul 25, 17 10:32 AM
Daxadillion wrote:Towards the end of the download a pop-up box appeared from Microsoft which says:

Microsoft Visual C + + 2012
Redistributable (x86) - 11.0.61030
Modify Setup

There are 3 options - Repair - Uninstall - Close

Can anyone let me know if this is safe as I have never seen another Microsoft box that looks likes this one please.

The reason I am concerned is that when I demoed the Beta for this game it did not have a pop-up box.


I hit the 'repair' button since I know this programme is already installed on my PC. It did whatever it was supposed to do and the game finished installing. I had no technical issues with the demo.

Win7 Prof 64-bit.

 
jtrigg
Lobster
Lobster
97 Posts

Re:Please post any TECH ISSUES for Tiny Tales: Heart of the Forest CE here.

[Post New]by jtrigg on Jul 25, 17 7:16 PM
completed the game ok, but replaying the HOPs, p1 # 3 Acorn not able to pick up the pieces ,

 
Nynaeve70
Minnow
Minnow
228 Posts

Re:Please post any TECH ISSUES for Tiny Tales: Heart of the Forest CE here.

[Post New]by Nynaeve70 on Jul 26, 17 5:58 AM
I'm in the Bonus Chapter, just finished at the doctor's house. I'm supposed to go to the Mole Mines, but there doesn't appear to be anyway to get there. I can't go anywhere but the doctor's house and the village street.

 

Re:Please post any TECH ISSUES for Tiny Tales: Heart of the Forest CE here.

[Post New]by txscwgrl66 on Jul 26, 17 7:45 AM
Nynaeve70 wrote:I'm in the Bonus Chapter, just finished at the doctor's house. I'm supposed to go to the Mole Mines, but there doesn't appear to be anyway to get there. I can't go anywhere but the doctor's house and the village street.


Same here! This is getting old! Four of the last five games I have purchased have had issues! Why the lack of quality all of a sudden? Very disappointing!

 

Re:Please post any TECH ISSUES for Tiny Tales: Heart of the Forest CE here.

[Post New]by LTylor on Jul 26, 17 9:11 AM
Nynaeve70 wrote:I'm in the Bonus Chapter, just finished at the doctor's house. I'm supposed to go to the Mole Mines, but there doesn't appear to be anyway to get there. I can't go anywhere but the doctor's house and the village street.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Tiny Tales: Heart of the Forest CE here.

[Post New]by bfgBellerophon on Jul 26, 17 9:22 AM
Hi Everyone,

I wanted to pop in here and help address the recent posts in this thread.

angelfish106, thank you for taking the time to let us know that you were able to continue with the trial version of this game after ensuring that the program pertaining to the pop up was installed correctly. I'm glad to hear that you were able to play the game.

It looks like some players are experiencing issues progressing in the game during different scenes. Running the game as an administrator has been known to help get players back to right place. By executing the troubleshooting steps in the Big Fish Games Help page below, it gives the game the necessary resources and permissions needed to run properly.

Run Game as Administrator

If you continue to have issues, feel free to reach out to our Customer Support Team. The Support Team has the appropriate tools to provide further assistance. If any questions come up, please PM any of the moderators. We are happy to help in any way that we can.

bfgBellerophon

 
Mmnrn79
Jellyfish
Jellyfish
13 Posts

Re:Please post any TECH ISSUES for Tiny Tales: Heart of the Forest CE here.

[Post New]by Mmnrn79 on Jul 26, 17 12:01 PM
I am also unable to complete the bonus chapter, what a let down.

 
 
 
 
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