Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Ghost Files: The Face of Guilt here.

[Post New]by Daxadillion on Jul 26, 17 12:38 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 07/26/2017 at 6:36:07 AM PST


 
justaques
Stingray
Stingray
5,487 Posts

Re:Please post any TECH ISSUES for Ghost Files: The Face of Guilt here.

[Post New]by justaques on Jul 26, 17 5:28 AM
get error access violation at 0X774D213B and it exits game.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Ghost Files: The Face of Guilt here.

[Post New]by bfgBellerophon on Jul 26, 17 6:37 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Access Violation

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Customer Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

Edited on 07/26/2017 at 6:37:56 AM PST


 
pungstress
Minnow
Minnow
203 Posts

Re:Please post any TECH ISSUES for Ghost Files: The Face of Guilt here.

[Post New]by pungstress on Jul 26, 17 8:31 AM
In the hop in the janitor's closet, items I find go in the collected item display below and disappear. If I click on hint, the hint forms a circle around an empty space in the item display. Can't continue the game because of this. Running on Windows 10.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Ghost Files: The Face of Guilt here.

[Post New]by bfgBellerophon on Jul 26, 17 8:40 AM
Hi pungstress,

I'm sorry to hear that during a particular scene, display issues occur. I definitely want to help get things up and running as they should and will include a certain Big Fish Games Help page that has been known to help resolve this issue.

Please try to run the game as an administrator. This will enable the game to obtain the necessary permissions and resources to run properly. The help page below contains these specific steps:

Run Game as Administrator

If you continue to have issues, feel free to reach out to our Customer Support Team. The Support Team has the appropriate tools to provide further assistance.

Thank you for your understanding. If you have any questions, feel free to utilize the private messaging system and reach out to any of the moderators.

bfgBellerophon

 
caput
Guppy
Guppy
118 Posts

Re:Please post any TECH ISSUES for Ghost Files: The Face of Guilt here.

[Post New]by caput on Jul 26, 17 2:51 PM
pungstress wrote:In the hop in the janitor's closet, items I find go in the collected item display below and disappear. If I click on hint, the hint forms a circle around an empty space in the item display. Can't continue the game because of this. Running on Windows 10.


Same here. Got two items and then one went into the lower left corner where the info stuff is and disappears.

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Ghost Files: The Face of Guilt here.

[Post New]by bfgBeruna on Aug 1, 17 4:34 PM
Hello caput,

Thanks for your patience while waiting for a response. I'm swimming by to provide some help.

If bfgBellerophon's suggestion to run the game with administrator permissions didn't resolve whatever's causing the items to disappear, I'd recommend contacting our Technical Support Team. They'll be the best equipped to provide further assistance.

We really appreciate your understanding, and please don't hesitate to PM me or another active moderator if further questions arise. We're always here to help.

bfgBeruna

 

Re:Please post any TECH ISSUES for Ghost Files: The Face of Guilt here.

[Post New]by slikmar on Oct 20, 17 10:35 AM
I ran into one in the HOP where you get the lightbulb. My item bar, when I grab stuff seems to go off screen. Then when I need something (like to open the drawer) I can't get it. I have tried switching screen resolutions, restarting game and still not there.

 
jlewis228
Squid
Squid
76 Posts

Re:Please post any TECH ISSUES for Ghost Files: The Face of Guilt here.

[Post New]by jlewis228 on Mar 27, 18 1:33 PM
Same issue with disappearing items in the janitor closet. Running Windows 10 and the suggestion to run in administrative mode doesn't work, the game won't open at all.

 
 
 
 
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