sir_vival
Clownfish
Clownfish
554 Posts

Starting a competition

[Post New]by sir_vival on Jul 27, 17 11:10 AM
Anyone else having problems to start competitions?

 

Re:Starting a competition

[Post New]by mollyanne59 on Jul 27, 17 11:23 AM
Yes, I am having problem too no one is showing up to compete with. Timer is starting over.

 

Re:Starting a competition

[Post New]by magicstarz on Jul 27, 17 11:27 AM
Yes I am also having the same problem.

 
sassybarb
Starfish
Starfish
52 Posts

Re:Starting a competition

[Post New]by sassybarb on Jul 27, 17 11:30 AM
me too....

 
glca
Minnow
Minnow
221 Posts

Re:Starting a competition

[Post New]by glca on Jul 27, 17 11:31 AM
Me too! Sir, you seem to have the contacts. Who do we ask to turn the comps back on?

 
sir_vival
Clownfish
Clownfish
554 Posts

Re:Starting a competition

[Post New]by sir_vival on Jul 27, 17 11:41 AM
Actually I'm collecting input
Starting eagerly with asking Tech Support will lock this thread by Mods, telling you:
Make screenshots, to see how the window for starting a comp teaches you counting backwards, Dr.Felix report, and, and, ...

I want to get an overview about the amount of affected players (I'm glad, it's not only me)
Most forum members don't reply via Tech support, once the problem is named there

Edited on 07/27/2017 at 11:48:25 AM PST


 
marliza
Clownfish
Clownfish
532 Posts

Re:Starting a competition

[Post New]by marliza on Jul 27, 17 11:56 AM
Hey Sir and Others.
Me, too! I was competing and realized that my score wasn't changing as I was finding items. So I got out and now can't get back in!!!
Me, too - with - being NOT the ONLY one!


Dang! I was enjoying those competitions today, too!


Edited to add: AND the countdown starts at 15 seconds rather than the usual 20!



South Florida, USA

Edited on 07/27/2017 at 12:53:04 PM PST


 
Vulcaness
Minnow
Minnow
226 Posts

Re:Starting a competition

[Post New]by Vulcaness on Jul 27, 17 11:57 AM
Same here. Indiana, USA.

 
sassybarb
Starfish
Starfish
52 Posts

Re:Starting a competition

[Post New]by sassybarb on Jul 27, 17 11:57 AM
I play on facebook too and they don't work either

 
sir_vival
Clownfish
Clownfish
554 Posts

Re:Starting a competition

[Post New]by sir_vival on Jul 27, 17 12:15 PM
Seems to be a server issue in Russia

 
cyndi322
Jellyfish
Jellyfish
13 Posts

Re:Starting a competition

[Post New]by cyndi322 on Jul 27, 17 12:29 PM
I also am having no luck playing in comps. Thank you to sir_vival for starting the process to recovery!!!

 
jannae
Starfish
Starfish
52 Posts

Re:Starting a competition

[Post New]by jannae on Jul 27, 17 12:55 PM
No luck in comps

 
jannae
Starfish
Starfish
52 Posts

Re:Starting a competition

[Post New]by jannae on Jul 27, 17 12:55 PM
No luck in comps

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Starting a competition

[Post New]by bfgBellerophon on Jul 27, 17 1:05 PM
Hi Everyone,

The Moderation Team greatly appreciates players taking the time to bring this issue to our attention. I am sorry to hear that there is an issue with the competitions. The contents of this thread has been passed along to the appropriate teams for investigation. Once these teams bring any information to the Moderation Team's attention, we will post in the forums. If you would like to provide information to aid in the investigation, you are welcome to reach out to our Customer Support Team with your player ID that appears in the beginning as a long string of text, and a screenshot as sir_vival mentioned. Just in case it's needed, I'll include a Big Fish Games Help page below on how to take a screenshot:

Taking A Screenshot

Since this is regarding a technical issue, we do ask that they be placed in the designated technical issues thread that I'll provide below:

Post any Rooms of Memory Technical Issues here

By posting in the above thread it helps centralize these issues for all teams to view. Thank you for your patience and understanding as I will go ahead and lock this thread to redirect to the one above. If you have any questions, feel free to reach out to any of the Active Moderators with the private messaging system.

bfgBellerophon

 
 
 
 
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