Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Dark Realm: Guardian of Flames here.

[Post New]by Daxadillion on Jul 30, 17 12:39 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 07/30/2017 at 9:08:02 AM PST


 
janspack
Herring
Herring
338 Posts

Please post any TECH ISSUES for Dark Realm: Guardian of Flames here.

[Post New]by janspack on Jul 30, 17 6:34 AM
Daxadillion wrote:A thread for any tech issues you may have. Please also include the operating system you are using.


I enjoyed the demo so bought this game today. When I try to activate the full game, I get error code 806400. I've raised this with tech support and sent a Dr Felix report.

Really disappointed as I was enjoying this game a lot. Anyone else got the same problem? I've uninstalled and reinstalled 3 times now.

 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Please post any TECH ISSUES for Dark Realm: Guardian of Flames here.

[Post New]by bfgIlinalta on Jul 30, 17 9:07 AM
Howdy Everyone,

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using the Big Fish Games Help pages, please get in touch with our Customer Support team. You can contact our Support Team with the form on that linked page. It would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.[/color]

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgIlinalta

 
GonnaFly
Jellyfish
Jellyfish
18 Posts

Re:Please post any TECH ISSUES for Dark Realm: Guardian of Flames here.

[Post New]by GonnaFly on Aug 3, 17 10:33 AM
Slow response from the game along with cursor freezing/jumping. Windows 10 release 1703 with all released patches. When playing the game I can't make a smooth cursor movement. Also the scene refresh is slow and jumpy. All my other games, app's' etc. respond. Any other reports of this problem?. I have also removed and reinstalled four times, same problem.

 
 
 
 
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