Access violation

[Post New]by 5thelen5 on Jul 30, 17 1:18 PM
This game will not even run. When I try I get a pop-up that says:

I get a pop-up saying "Error: Access violation at 0x004929C8 (tried to read from 0x00000000) program terminated.

I am running Windows 10 version 1703


Re:Access violation

[Post New]by xXKiwiiXx on Aug 1, 17 1:38 PM
Same here, i've never had issues with this game before but suddenly i get an Access violation error, and i have no clue why, tried to contact bigfish but they were not much help nor was the help section. Anyone out there who has a way of fixing it?

649 Posts

Re:Access violation

[Post New]by sazoria on Aug 1, 17 2:17 PM
Possible fix.
Don't know if this will work for 'access violation' but this works for people who cannot open a game whilst using windows 10, and also for some error codes.

gail854 wrote:
I found this by accident on The Forgotten Fairytales forum but it worked for me. Change your screen resolution to something smaller, like 1680x1050, open the game and close it. Change the resolution back to original and open the game again. It worked for me on both games as neither would open but do now. Hope it helps.

-Remember that you can change the resolution back to your normal setting, and play the game in it, once you have opened and closed it in the lower one.

Good luck.

2,525 Posts

Re:Access violation

[Post New]by bfgBeruna on Aug 1, 17 4:22 PM
Hello 5thelen5,

Thanks for reaching out, and I really appreciate that xXKiwiiXx and sazoria swam by to offer some assistance. I'd like to add a little more information.

When an access violation is received, I always recommend checking whether the computer's video card driver is up to date. Since the driver controls how the game's graphics interact with the computer, installing a new version can resolve access violations, which is essentially a non-specific error. Running the game with administrator permissions can also help.

For further instructions about both processes, please see the help page below.

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

If those steps don't resolve the matter, please contact our Technical Support Team. They'll be the best equipped to provide further assistance.

Thanks for your patience, and please don't hesitate to PM me or another of the active Moderators if further questions or concerns arise. We're here to help.


Sea Anemone
Sea Anemone
1 Posts

Re:Access violation

[Post New]by naab on Aug 3, 17 3:52 PM
Thank you sazoria and gail854. The screen resolution fix took care of the issue.


Re:Access violation

[Post New]by 5thelen5 on Aug 5, 17 7:37 AM
Many thanks sazoria... I was skeptical when I lowered the resolution and got black flashing bars on the picture but when I set it back to 1920 x 1080 it ran perfectly!

I'll remember that one...


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