Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Chase for Adventure 2: The Iron Oracle Collector's Edition here.

[Post New]by Daxadillion on Aug 1, 17 12:38 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 08/01/2017 at 6:34:13 AM PST


 
Leemo
Herring
Herring
309 Posts

Re:Please post any TECH ISSUES for Chase for Adventure 2: The Iron Oracle Collector's Edition her

[Post New]by Leemo on Aug 1, 17 12:42 AM
CfA 2 doesn't load past the developers logo. Immediately changes back to game manager. I'm playing on an i7 PC with Windows 10.

 
kgustavson
Clownfish
Clownfish
630 Posts

Re:Please post any TECH ISSUES for Chase for Adventure 2: The Iron Oracle Collector's Edition her

[Post New]by kgustavson on Aug 1, 17 1:00 AM
Major laggy cursor. Almost impossible to do most tasks. Win 7 Pro - 64 bit.

 
annebrady
Squid
Squid
72 Posts

Re:Please post any TECH ISSUES for Chase for Adventure 2: The Iron Oracle Collector's Edition he

[Post New]by annebrady on Aug 1, 17 2:21 AM
kgustavson wrote:Major laggy cursor. Almost impossible to do most tasks. Win 7 Pro - 64 bit.

It is better if you switch off custom cursor in the options menu but still runs slow with a slight delay so it's a bit jumpy, on Win 10

 

Re:Please post any TECH ISSUES for Chase for Adventure 2: The Iron Oracle Collector's Edition her

[Post New]by mellowtraumatic on Aug 1, 17 3:53 AM
Games crashes to desktop with no error message at the menu. Playing on Windows 7.

 
lindaa1
Guppy
Guppy
142 Posts

Re:Please post any TECH ISSUES for Chase for Adventure 2: The Iron Oracle Collector's Edition he

[Post New]by lindaa1 on Aug 1, 17 5:08 AM
mellowtraumatic wrote:Games crashes to desktop with no error message at the menu. Playing on Windows 7.


Same here - Windows 10.

 
Trixietrx
Starfish
Starfish
44 Posts

Re:Please post any TECH ISSUES for Chase for Adventure 2: The Iron Oracle Collector's Edition her

[Post New]by Trixietrx on Aug 1, 17 6:32 AM
lagging cursor, will try not custom, Win 10

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Chase for Adventure 2: The Iron Oracle Collector's Edition he

[Post New]by bfgBellerophon on Aug 1, 17 6:36 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator
Windows 10

If players on the Windows 10 system are having issues getting this game to load on the computer, it is recommended to try lowering the screen resolution. Please refer to the following steps:

1) Lower the resolution. This is normally 1900x1080, try switching to 1600x1200
2) Launch the game.
3) Exit the game.
4) Revert to preferred resolution.


While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Customer Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Re:Please post any TECH ISSUES for Chase for Adventure 2: The Iron Oracle Collector's Edition he

[Post New]by beboop04 on Aug 1, 17 1:47 PM
The game will not download. Using a PC, Windows 10. NOT HAPPY!

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Chase for Adventure 2: The Iron Oracle Collector's Edition

[Post New]by bfgBeruna on Aug 1, 17 2:13 PM
Hello Everyone,

Thanks for your patience, and I'm sorry the game hasn't been running properly. I'm here to provide as much help as possible.

If you have a Windows 10 computer and the game won't load, please refer to bfgBellerophon's post earlier in this thread about lowering the monitor's screen resolution.

Also, if there's trouble with the cursor lagging, I'd suggest turning off the Customer Cursor, which can usually be done through the settings menu.

And when a game won't download, I'd recommend adjusting the network settings in the Big Fish Games app. The instructions for that process can be found in the help page below.

Problems Downloading or Installation Failed

If these suggestions don't help or didn't apply to your inquiry, please contact our Technical Support Team. They'll be the best equipped to provide further assistance.

Thanks for your patience, and please don't hesitate to PM me or another of the active Moderators if further questions or concerns arise. We're here to help.

bfgBeruna

Edited on 08/01/2017 at 2:27:55 PM PST


 
Leemo
Herring
Herring
309 Posts

Re:Please post any TECH ISSUES for Chase for Adventure 2: The Iron Oracle Collector's Edition he

[Post New]by Leemo on Aug 2, 17 1:10 AM
Leemo wrote:CfA 2 doesn't load past the developers logo. Immediately changes back to game manager. I'm playing on an i7 PC with Windows 10.


I managed to load the game perfectly this evening! Maybe my PC just needed a reboot?
Just bought it as I enjoyed the first game in the series.

 
angelfish106
Pufferfish
Pufferfish
1,378 Posts

Re:Please post any TECH ISSUES for Chase for Adventure 2: The Iron Oracle Collector's Edition he

[Post New]by angelfish106 on Aug 2, 17 4:01 AM
kgustavson wrote:Major laggy cursor. Almost impossible to do most tasks. Win 7 Pro - 64 bit.


I'm running the same set-up as you but had no problems with the cursor. I always use the system cursor, never the custom one. Maybe that will help.

 
photog62
Seahorse
Seahorse
22 Posts

Will Not Load at All

[Post New]by photog62 on Aug 2, 17 8:15 AM
Game won't get past developer's screen, just shuts off, and returns to Windows. Running on Windows 7 Professional

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Chase for Adventure 2: The Iron Oracle Collector's Edition he

[Post New]by bfgBellerophon on Aug 2, 17 12:06 PM
Hi there,

I wanted to pop in here and help address the recent posts in this thread. Thank you to everyone that has either taken the time to post their issue or provide hints and suggestions.

To help get things up and running as quickly as possible, I wanted to provide some Big Fish Games Help pages that are specific to the loading issues mentioned here.

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

Since it sounds like players are able to open their game, please use the first help page to ensure that your video card driver is current. The second help page contains steps on helping the game obtain the necessary permissions and resources to run properly.

If issues continue to persist, please reach out to our Customer Support Team. The Support Team has the appropriate tools to provide further assistance.

Thank you for your patience and understanding. If you have any questions, feel free to reach out to any of the moderators.

bfgBellerophon

 

Re:Please post any TECH ISSUES for Chase for Adventure 2: The Iron Oracle Collector's Edition he

[Post New]by aspergersmother on Aug 2, 17 3:57 PM
same here, game wont open, nothing. windows 10. have tried all tech fixes, still nothing

 

Re:Please post any TECH ISSUES for Chase for Adventure 2: The Iron Oracle Collector's Edition he

[Post New]by Bredalfinn on Aug 3, 17 6:35 AM
When opening a level it looks like two are open at the same time. curser don't work on job in level. Curser only works on menu so game can be closed and restarted.
Windows 10

 

Re:Please post any TECH ISSUES for Chase for Adventure 2: The Iron Oracle Collector's Edition he

[Post New]by skyboogie on Aug 3, 17 5:44 PM
The game won't load or play at all. I deleted it and downloaded it again, and it still will not run.

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Chase for Adventure 2: The Iron Oracle Collector's Edition h

[Post New]by bfgBeruna on Aug 4, 17 11:13 AM
Hello Everybody,

I'm sorry your games aren't working. Let's take a deeper look into the matter and see what can be done.

When a cursor lags in a game, my first suggestion is always to check and see if there's an option to turn off the Custom Cursor. Since directions about how to do this vary by game, I'm unable to offer specific instructions about how to do this. But in most cases, the a Custom Cursor can be turned off in the Options or Settings menu.

If the game itself won't open on a Windows 10 computer, I'd recommend lowering the screen resolution of your computer. This has helped other customers with the same problem. Please refer to the following steps:

1) Lower the resolution. This is normally 1900x1080, try switching to 1600x1200
2) Launch the game.
3) Exit the game.
4) Revert to preferred resolution.


If these steps don't work or don't apply to your inquiry, please contact our Technical Support Team. They'll be the best equipped to troubleshoot this matter further.

Thanks for your patience, and please don't hesitate to PM me or another of the active Moderators if further questions or concerns arise. We're here to help.

bfgBeruna

Edited on 08/04/2017 at 11:14:08 AM PST


 

Re:Please post any TECH ISSUES for Chase for Adventure 2: The Iron Oracle Collector's Edition he

[Post New]by AuntyKris on Aug 5, 17 4:33 PM
Game was working fine until level 20. Cannot build any on any building site. When I check which building I want nothing happens. The rest of the level is ok. That is, I can pick up all products just cannot build.

 

Re:Please post any TECH ISSUES for Chase for Adventure 2: The Iron Oracle Collector's Edition he

[Post New]by AuntyKris on Aug 5, 17 4:34 PM
I'm using windows 10 on my laptop.

 
 
 
 
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