Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Mystery Tales: The House of Others here.

[Post New]by Daxadillion on Aug 6, 17 12:44 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 08/06/2017 at 5:03:31 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others here.

[Post New]by bfgBellerophon on Aug 6, 17 5:03 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Customer Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
deejac
Starfish
Starfish
48 Posts

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others here.

[Post New]by deejac on Aug 6, 17 3:05 PM
I downloaded the demo for this game and it worked perfect, I purchased the game but it won't download, error no 5. Any help would be appreciated.

 
deejac
Starfish
Starfish
48 Posts

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others here.

[Post New]by deejac on Aug 6, 17 3:21 PM
Me again, error no 5, problem sorted, for anyone else having this problem, I deleted the activation, then uninstalled the game,went into my purchase history and downloaded again and it downloaded and installed no problem.

 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others here.

[Post New]by bfgIlinalta on Aug 6, 17 3:26 PM
Hello deejac,

I'm sorry to hear that the game is presenting Error Code 5 when trying to play it and that you were able to resolve it by uninstalling and reinstalling the game. We definitely want you to be able to enjoy your purchased game and I'd be happy to help with this specific error code you are seeing.

When Error Code 5 appears, our general crashing, freezing, and black screen steps will either clear up the issue or show that further investigation is necessary. My first recommendation for players seeing this issue is to try the following steps and see if the game will run afterwards, especially the uninstall/reinstall steps located at the end of the page:

Game Crashing, Freezing, or Blank Screen

If that doesn't seem to help, I recommend contacting our Technical Support Team so they can continue assisting. It may also help to provide our teams a Dr. Felix Diagnostic Report so that our Reps can more readily determine what the next best steps may be. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Thank you for your patience, and I hope that was able to help. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

Edited on 08/06/2017 at 3:27:38 PM PST


 
Jewel1111
Seahorse
Seahorse
21 Posts

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others here.

[Post New]by Jewel1111 on Sep 26, 17 11:31 AM
Nevermind. A big D'OH on me. Had not played this game for a while, and spaced out the probability of using the glasses. Sheesh.

 
reg1strar
Seahorse
Seahorse
20 Posts

Re:Please post any TECH ISSUES for Mystery Tales: The House of Others here.

[Post New]by reg1strar on Oct 22, 17 9:22 AM
I downloaded the updated version of this game today. I have already finished the game before this download. In bonus version I cannot fine possessed token to finish the game. Too many games are having problems now. Big fish team have to look at what the developers are putting out.

 
 
 
 
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