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If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:
Mac Game Errors
Game Crashing, Freezing, or Blank Screen
While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.
If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.
Edited on 05/10/2010 at 10:03:01 AM PST
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Opening game very slow & no sound & very choppy mouse actions until you finally get into the game then seems to be ok but takes quite a few minutes before it will open & doesn't say if any back ground music but it is silent except at the beginning after it does start
Have to use the arrow/hand as no option to change anything but once it gets going not bad game
I run windows xp pro is anyone else having trouble ?
as have got further into game it won't let some things be picked up
when is this game going to be fixed ???????????????????????
Edited on 05/10/2010 at 4:46:14 AM PST
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by ykempy on May 10, 10 2:42 AM
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I am having the same problem with the cursor at the beginning but also ok once into the game.
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Patch this game fast to have an option to avoid custom cursor!
Like many other bisbehaving games a custom cursor slows down the mouse and makes the music stutter. Usually choosing to use the system cursor handles that.
I can't even test it!
By the way, I DO have the latest video, sound and other drivers.
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by misty5 on May 10, 10 4:39 AM
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Game opens fine as far as the "enter player name" option, but after I've entered a name, click "OK" and then click "play", nothing happens. Stuck on that title page. Tried clicking on every option there was, including "exit", but no-go. Had to "escape" to get it off my screen.
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by Gieyo on May 10, 10 5:06 AM
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Donick2 wrote:Opening game very slow & no sound & very choppy mouse actions until you finally get into the game then seems to be ok but takes quite a few minutes before it will open & doesn't say if any back ground music but it is silent except at the beginning after it does start
Have to use the arrow/hand as no option to change anything but once it gets going not bad game
I run windows xp pro is anyone else having trouble ?
as have got further into game it won't let some things be picked up
when is this game going to be fixed ???????????????????????
I also have XP pro and had the same trouble you mention, except for picking items. I played around 20 minutes and got fed up (I was halfway in the studio). I could pick up all of the items so far, but I sometimes had to click like 6 times on the in order to do so. The game seems to run slow.
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The game opened after putting my player name in it froze up. Tried ctrl, alt, delete to get to task manager............flashed for a minute then the opening page came on agan. tried that a few times, then finally pushed the magic shut down button and restarted my computer. New computer with windows 7. Never had that happen with the new computer. Guess I won't be demo this game.
Gosh, ........I'm a guppy.
Edited on 05/10/2010 at 5:22:53 AM PST
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Same problem, with the ridiculous slow down on the title screen. I'm not bothering to try playing it, cuz if the title screen is this screwed, obviously the game itself is going to have problems as well, so why waste my time?
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I am running Windows XP too, the title screen is extremely slow & unresponsive it takes almost 2 mins to get into the game, the first few screens played OK but now it has frozen after you come out of the painting where you place items back in their correct places, it seems to me this game wasn't beta tested very well & it needs an update A.S.A.P.
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shaboo58 wrote:The game opened after putting my player name in it froze up. Tried ctrl, alt, delete to get to task manager............flashed for a minute then the opening page came on agan. tried that a few times, then finally pushed the magic shut down button and restarted my computer. New computer with windows 7. Never had that happen with the new computer. Guess I won't be demo this game.
Gosh, ........I'm a guppy.
I had the same problem with the game opening. The game was slow to open and when it did, the page for typing you name froze up. Along with that, the box for (click here to start game) stayed on the screen. Can't give a review if you can play the game. Deleted game --
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I'm having problems too, slow start and then froze once I got into the game....
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Played half an hour of this game, then the game froze - had the music playing in background, but no cursor and could do absolutely nothing!!
Not going to bother trying to fix this issue, as the game wasnt that great. The graphics were just ok - nothing spectacular, the tasks were quiet pathetic and the hidden object scenes were really bad too.
This has to be one of the worst games that I have tried so far!!
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Same thing happened to me. Cursor unresponsive on opening screen. Choppy and all over the place.
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