Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Maidens of the Ocean Solitaire here.

[Post New]by Daxadillion on Aug 28, 17 12:35 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 08/28/2017 at 5:12:26 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Maidens of the Ocean Solitaire here.

[Post New]by bfgBellerophon on Aug 28, 17 5:13 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Customer Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
Kathilisa
Herring
Herring
366 Posts

Re:Please post any TECH ISSUES for Maidens of the Ocean Solitaire here.

[Post New]by Kathilisa on Aug 28, 17 1:22 PM
It was all going swimmingly, as you might say......pleasant music, nice graphics...
I was ready to start the game...
but there were no numbers on the cards, just blank lilac coloured rectangles.

I didn't even think it was a modern high spec game, but it defeated my old XP computer

Oh well, back to Faerie Solitaire.

 

Can`t get the game 2 start. I get a blank screen with mermaids silowets & thart is all there is..

[Post New]by spaceball66 on Aug 28, 17 3:08 PM
I cannot get the cards 2 come up on the screen all I get are shadows of the Mermaids & no cards. I am playing on Windows 10.

 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Please post any TECH ISSUES for Maidens of the Ocean Solitaire here.

[Post New]by bfgIlinalta on Aug 28, 17 5:25 PM
Hello Kathilisa and spaceball66,

Thank you for taking the time to report issues found while playing Maidens of the Ocean Solitaire. It sounds like in both cases that there is a display issue occurring with the card's text itself. In these cases, we recommend seeing if our suggested steps are able to assist in quickly clearing this up, and if not, I will be sure to provide some steps below to contact our Support Team for any further assistance that may be necessary.

What I first recommend since both are on PC is to see if the following page of steps is able to help clear that up real fast:

Game Crashing, Freezing, or Blank Screen

Those steps are able to clear up quite a few common display issues, such as the ones being reported here, but if that doesn't seem to work, I would also recommend trying to run the game with advanced permissions, as this may help get the program to play smoothly and with all of its graphics displayed properly. If you'd like to try that, the following page can assist:

Run Game as Administrator

For any problems that continue after trying those steps, I recommend contacting our Technical Support Team. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Thank you for your patience and I hope those suggestions help. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
BlueLena
Starfish
Starfish
42 Posts

Re:Please post any TECH ISSUES for Maidens of the Ocean Solitaire here.

[Post New]by BlueLena on Aug 29, 17 3:51 PM
Game froze on level 6. Using WIN.10

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Maidens of the Ocean Solitaire here.

[Post New]by bfgBeruna on Aug 29, 17 5:08 PM
Hello BlueLena,

I'm sorry the game isn't working properly. The two help pages below contain some great solutions for what to do when a game freezes.

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

The first article contains instructions for how to check that the computer's video card driver is up to date while the second explains how to run a game as an administrator. Both processes have helped customers with the same troubles fix their games.

Should these steps not work, please contact our Technical Support Team. They'll be the best equipped to provide further assistance.

Thanks for your patience, and please don't hesitate to PM me or another of the active Moderators if further questions or concerns arise. We're here to help.

bfgBeruna

 
jimjoeb
Seahorse
Seahorse
22 Posts

Shuffle purchases not showing in game

[Post New]by jimjoeb on Sep 8, 17 6:09 AM
Twice I earned enough points to buy a Shuffle but nothing is showing in the shuffle box. I'm running this on Windows 10.

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Maidens of the Ocean Solitaire here.

[Post New]by bfgBeruna on Sep 8, 17 10:36 AM
Hello jimjoeb,

I'm sorry to here that nothing showed up in the shuffle box after enough points were earned to buy a shuffle. This sounds like it could be a display issue, wherein the items that were bought aren't showing up. Let's troubleshoot this.

When games experience display issues, I recommend the two help pages below:

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

Please take a look at the first one to see how to update the computer's video card driver. The video card driver is in charge of directing how the computer displays images on a screen, so installing a new version can often fix display issues. I'd also suggest running the game with administrator permissions to ensure it can access all of the resources it needs to run.

Should those steps not work, please contact our Technical Support Team. They'll be able to take it from there.

Thanks for reaching out, and please PM me or another moderator with any further questions. We're here to help.

bfgBeruna

 
kore21
Angelfish
Angelfish
1,123 Posts

Re:Please post any TECH ISSUES for Maidens of the Ocean Solitaire here.

[Post New]by kore21 on Sep 13, 17 10:44 PM
card faces don't show up in the game or deck selection. i do see card backs. windows vista.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Maidens of the Ocean Solitaire here.

[Post New]by bfgBellerophon on Sep 15, 17 12:20 PM
Hi kore21,

I'm sorry to hear that display issues with the cards are being experienced in your game. We definitely want you to be able to play this game and I wanted to provide a Big Fish Games Help page that has been known to help resolve the issue you mentioned.

Run Game as Administrator

Please try to run the game as an administrator. This will help the game obtain the necessary permissions and resources to run properly. If you continue to have issues, please reach out to our Customer Support Team. The Support Team is always willing to further assist.

Thank you for your patience. If any questions come up, feel free to reach out to any of the moderators. We are happy to help in any way that we can.

bfgBellerophon

 
LobsterMann
Guppy
Guppy
113 Posts

Re:Please post any TECH ISSUES for Maidens of the Ocean Solitaire here.

[Post New]by LobsterMann on Oct 22, 17 9:21 AM
Windows 10 Professional. Level 97. The right hand side of the board is frozen. Cannot pick up any cards so of course I lose. Shuffled and same thing. It was fun while it lasted.

LobsterMann

 
 
 
 
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