Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Grim Tales: The White Lady here.

[Post New]by Daxadillion on Sep 1, 17 12:33 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 09/01/2017 at 5:29:48 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Grim Tales: The White Lady here.

[Post New]by bfgBellerophon on Sep 1, 17 5:29 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Customer Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Re:Please post any TECH ISSUES for Grim Tales: The White Lady here.

[Post New]by hedwig49 on Oct 27, 17 4:04 PM
I cannot get the combination lock to work even though I have the combination. Can you help.


Carrie

 

Re:Please post any TECH ISSUES for Grim Tales: The White Lady here.

[Post New]by Bewitched5 on Dec 27, 17 8:32 PM
I was nearly getting to the end of the game and went back into the entrance and then had to find something upstairs where the caretaker was standing. The game just froze on me!!! I got a message saying: "Access violation at 0x0054D403 (tried to write to 0x00000840) program terminated":.... what does all this mean?

I have many of the Grim Tales Selection and this is the first time I have had a problem. I am using Windows 7 Professional.

Please tell me what is going on.. can I continue with this game... or can I get another one for free? A Collectors Edition of course as that is what I paid for.


 
 
 
 
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