Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Dawn of Hope: Daughter of Thunder here.

[Post New]by Daxadillion on Sep 5, 17 12:34 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 09/05/2017 at 6:23:41 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Dawn of Hope: Daughter of Thunder here.

[Post New]by bfgBellerophon on Sep 5, 17 6:23 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Customer Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
indybabs
Guppy
Guppy
112 Posts

Re:Please post any TECH ISSUES for Dawn of Hope: Daughter of Thunder here.

[Post New]by indybabs on Sep 5, 17 10:24 AM
Why no MAC version?

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Dawn of Hope: Daughter of Thunder here.

[Post New]by bfgBellerophon on Sep 5, 17 11:02 AM
Hi indybabs,

I see that there is some question as to why a Mac version of Dawn of Hope: Daughter of Thunder Collector's Edition isn't available on the site. Good news! This game is available on the PC and Mac platform. I'll include a link to the Mac game page below:

Dawn of Hope: Daughter of Thunder Collector's Edition

Please also keep in mind that this thread is designated for technical issues. For game play related questions, please go to the main page of this specific game forum and click on the blue Create New Discussion.

I hope this helps clarify. If you have any questions, feel free to reach out to any of the moderators.

bfgBellerophon

Edited on 09/05/2017 at 11:03:52 AM PST


 
7warrior7
Jellyfish
Jellyfish
15 Posts

Re:Please post any TECH ISSUES for Dawn of Hope: Daughter of Thunder here.

[Post New]by 7warrior7 on Sep 6, 17 9:37 AM
My graphics card is not accepted

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Dawn of Hope: Daughter of Thunder here.

[Post New]by bfgBellerophon on Sep 6, 17 11:21 AM
Hi 7warrior7,

I'm sorry to hear that your graphics card isn't supported by this particular game. Please be sure that all the other requirements have been met that are posted on the Dawn of Hope: Daughter of Thunder Collector's Edition Game Page

Please also ensure that everything is current with your video card driver. You will find the steps in the following help page:

Game Crashing, Freezing, or Blank Screen

If issues continue to persist, please reach out to our Customer Support Team. The Support Team has the tools to further assist.

Thank you for your patience. If you have any questions, feel free to reach out to any of the moderators. We are happy to help in any way that we can.

bfgBellerophon

 

Re:Please post any TECH ISSUES for Dawn of Hope: Daughter of Thunder here.

[Post New]by Travel_sales on Sep 11, 17 10:02 PM
The Collectibles section in Extras is not viewable. Nothing happens when trying to "click" on it.

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Dawn of Hope: Daughter of Thunder here.

[Post New]by bfgBeruna on Sep 12, 17 12:37 PM
Hello Travel_sales,

I'm sorry the Extras section can't be viewed. This sounds like a possible display issue, so I'll provide some troubleshooting solutions below.

The video card driver directs how images are shown on a computer screen, and developers will often release updates to keep their drivers running smoothly. I'd recommend checking that the computer's video card driver is up to date, a process outlined in the help page below.

Game Crashing, Freezing, or Blank Screen

It can also be a good idea to run the game as an administrator. The help page below walks you through that process.

Run Game as Administrator

If those steps don't fix the game, please contact our Technical Support Team for further solutions.

Thanks for your understanding, and please PM me or another moderator if more questions come up. We'll be glad to help.

bfgBeruna


 
 
 
 
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