Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for ClearIt 2 here.

[Post New]by Daxadillion on Sep 6, 17 12:55 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 09/06/2017 at 6:54:55 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for ClearIt 2 here.

[Post New]by bfgBellerophon on Sep 6, 17 6:55 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help. Checking out the help articles in Big Fish Games Help is always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with our Customer Support team. You can find a link to contact our Support team on the front page of Customer Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Re:Please post any TECH ISSUES for ClearIt 2 here.

[Post New]by Mursan on Sep 10, 17 6:42 PM
I have Clear It 2 for Windows 8 on my PC - my game keeps freezing. I have uninstalled and reinstalled the game and still have the same problem. Any ideas?

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for ClearIt 2 here.

[Post New]by bfgBellerophon on Sep 13, 17 11:08 AM
Hi Mursan,

Welcome to the forums! I'm sorry to hear that there is some trouble getting this game to play as it tends to freeze on your PC. Thank you for letting us know what troubleshooting steps you have taken. It is recommended to try the troubleshooting steps in the following Big Fish Games Help page:

Game Crashing, Freezing, or Blank Screen

If the freezing issues continue to appear, please reach out to our Customer Support Team. The Support Team has the appropriate tools to provide assistance.

Thank you for your patience. If any questions come up, feel free to contact any of the moderators. We are happy to help in any way that we can.

bfgBellerophon

 
CAVEGRL
Salmon
Salmon
2,741 Posts

Re:Please post any TECH ISSUES for ClearIt 2 here.

[Post New]by CAVEGRL on Oct 5, 17 3:46 AM
I'm running Windows 10 and am having the same problem as Mursan with the game freezing. It always seems to happen when I have one marble left to get. Very annoying!!

 
seahoney
Starfish
Starfish
45 Posts

Re:Please post any TECH ISSUES for ClearIt 2 here.

[Post New]by seahoney on Oct 5, 17 11:37 PM
I am having the same exact issue usually when there is only one marble left!

 

[Removed by Moderator]

[Post New]by Votofel on Oct 5, 17 11:39 PM

Edited on 02/15/2018 at 4:15:15 PM PST


 

Re:Please post any TECH ISSUES for ClearIt 2 here.

[Post New]by msmeld on Jan 25, 18 7:37 PM
I am having the same game freezing issue as the others above. Usually down to the last marble. I have to turn my computer off and start over. I love the game. I have uninstalled and reinstalled. What now??Thank you!!

 
 
 
 
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