mouseclick2
Squid
Squid
75 Posts

You may have to delete trial version to download full paid version

[Post New]by mouseclick2 on Sep 10, 17 5:47 PM
If you get a "download failed" after purchasing the game, delete the sample version (at the trash can symbol) and then click "yes" when box appears. Then go to your purchase history, look up the game alphabetically and then download it from there. Then everything will appear in the game manager as usual for downloads.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:You may have to delete trial version to download full paid version

[Post New]by bfgBellerophon on Sep 13, 17 9:27 AM
Hi mouseclick2,

Thank you for taking the time to post how players can activate the full version if the trial version was previously installed. This is indeed helpful and appreciated. I'm also going to include below a Big Fish Games Help page that contains more information if players have issues:

Purchased Game is Still in Trial Mode

If after doing the above steps you find that the issue continues to persist, please reach out to our Customer Support Team. The Support Team is always happy to help in any way that they can.

Happy gaming everyone! If any questions come up, feel free to reach out to any of the moderators.

bfgBellerophon

 
Scottie12
Guppy
Guppy
129 Posts

Re:You may have to delete trial version to download full paid version

[Post New]by Scottie12 on Sep 21, 17 3:16 AM
Didn't work for me, as I cant download any of my games from Purchase History on either Game Manager or the site!

 
 
 
 
Go to: