bfgBellerophon
Marlin
Marlin
9,130 Posts

An Announcement Regarding the in-game character Arabella- Wednesday, September 20, 2017

[Post New]by bfgBellerophon on Sep 20, 17 8:19 AM
Hi Everyone,

The Moderation Team appreciates players letting us know of the issue being experienced with Arabella. The Midnight Castle teams are currently investigating this issue and we apologize for any frustration this may have caused. All of the teams definitely want players to be able to progress within the game, and we will post right away once we are aware of any information.

In the meantime, if you haven't gotten to this portion of the game, MaryCricket was able to post a workaround. Please refer to the following thread:

WARNING!!! ARABELLA AT LEVEL 79 - PLEASE READ BEFORE YOU START PLAYING AT THIS LEVEL

Thank you to the players that have written into the Midnight Castle Support Team. The teams have this information to help aid in the investigation, and at this time, no further information is needed.

Once again, we thank you for your patience and will update the forums when these teams relay information from the investigation. If you have any questions, feel free to PM me or any of the Active Moderators. We are happy to help in any way that we can.

bfgBellerophon

 
bfgIlinalta
Moderator
Moderator
2,921 Posts

Re:An Announcement Regarding the in-game character Arabella- Wednesday, September 20, 2017

[Post New]by bfgIlinalta on Sep 20, 17 3:39 PM
Howdy everybody,

Thank you all for your patience while waiting on the appropriate teams to resolve the issue that was reported with the character Arabella in Midnight Castle. We just received word that players should be seeing an update coming where "changes are afoot", which should resolve this issue being seen with the Dream Catcher causing Arabella to disappear before the right time.

Once affected players close the game and reopen it to return to gameplay, the “Visit to an Old Friend” quest will have been automatically completed and they should be able to proceed through the quests as normal. Players who have not yet reached that point in the game will not encounter the problem going forward, as the quest has been changed to avoid this issue going forward.

Thank you all for your patience in regards to this. If you find that you're still seeing trouble, or that after that quick update, the issue persists, please contact our Midnight Castle Support Team to provide details of what has occurred directly to our Reps so they can pass that to the right teams for their investigation.

Players are also encouraged to use the following, designated thread to continue discussion of this issue:

Post your Midnight Castle (PC) Technical Issues Here Only!

Thank you to all of our players who contacted the Midnight Castle Support Team and our players in the forums who took the time to provide us reports of what was occurring. We hope this update resolves this issue, and that you continue to enjoy the new content!

Also, if there are any further questions, don't hesitate to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
 
 
 
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