Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Factory Katz: The Grand Banquet here.

[Post New]by Daxadillion on Oct 10, 17 12:40 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 10/10/2017 at 6:28:58 AM PST


 
pennmom36
Clownfish
Clownfish
853 Posts

Re:Please post any TECH ISSUES for Factory Katz: The Grand Banquet here.

[Post New]by pennmom36 on Oct 10, 17 6:23 AM
Everything was going smoothly, I completed the first and second HOS without any glitches or problems. After finding the giant ring of keys, and reading the Log book, I was totally baffled on what to do next, I was just standing in a room with seemingly nothing to look for or do. I clicked on everything including the clock tower entrance, nothing happened. I went online and and discovered I was supposed to click on the door to the tower, so I clicked on the door at every point, still nothing. I exited the game and tried it again, nothing different. I deleted the game, emptied my recycling bin, restarted the computer, downloaded the game and still nothing happened when I clicked on the door. Finally I deleted my profile and created a new one, this time choosing the easy breezy option with sparkles. Sure enough, the door began to sparkle and I was finally able to access the room!

All this work was for nothing because the game is certainly not all that great. It's not a horrible game, but it wasn't worth all this effort. In the games benefit, because I wasn't able to progress past the HO's it could have improved, but I doubt it.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Factory Katz: The Grand Banquet here.

[Post New]by bfgBellerophon on Oct 10, 17 6:29 AM
Hi Everyone,

If you are having problems getting the game to work correctly, we highly recommend visiting the Big Fish Games Help pages as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped past players correct these types of problems:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with Customer Support Team. It would also be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Factory Katz: The Grand Banquet here.

[Post New]by bfgBellerophon on Oct 10, 17 6:31 AM
Hi pennmom36,

I'm sorry to hear that there was some trouble progressing until you created a new profile and started over. It is definitely understandable the frustration that this can cause. Since we don't have the tools to investigate this from the forums, feel free to reach out to our Customer Support Team. The Support Team is happy to help.

Thank you for your patience.

bfgBellerophon

 

Re:Please post any TECH ISSUES for Factory Katz: The Grand Banquet here.

[Post New]by mocambique on Nov 25, 17 4:03 AM
I am in the kitchen, what can I do?

 
 
 
 
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