technical issue

[Post New]by ulichico on May 7, 10 12:27 PM
screen jumps back and forth between desktop and game as it attempts to open - have downloaded and reinstalled twice.

 
bfgTigris
Salmon
Salmon
2,693 Posts

Re:technical issue

[Post New]by bfgTigris on May 7, 10 12:34 PM
Welcome to the pond ulichico!

It sounds like a display issue, you may want to try updating your video card drivers and/or Direct X. The good thing is these updates are easy and almost always free! Here is a link to our help article with more information. Game Crashing, Freezing, Blank Screen

You can also contact Customer Support by clicking on the green envelope to the right of the screen, and then clicking "Contact Us" at the bottom left of the next page.

Or if you're a Big Fish Game Club member, you can connect to Live Chat Monday-Friday 9:30am-4:30pm PST.

Hope this helps!
bfgTigris

 

Re:technical issue

[Post New]by MJ_Girl on May 8, 10 10:03 AM
Don't know if this belongs here, but when I try to go into the trial of this game, I lose my cursor??? Any suggestions?

 
 
 
 
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