Please post any TECH ISUES for PuppetShow: Poetic Justice here.

Hello Everyone!

If you're having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct this type of problem in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with Customer Support Team. It would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBeruna

Hi sheb61,

Sorry to hear there's been a download issue! Let's see if we can get things working better. When a game doesn't download, there can be a couple of different possible culprits. One would be interference from another program (such as a firewall), or the Big Fish Games app may just need to try a different want to download the game. The following article has some helpful troubleshooting steps for download issues:

Problems Downloading or Installation Failed

Should those tips not get things working, please reach out to our Technical Support Team. It may also help to include a Dr. Felix Report in that message to our Technical Team. This will help them check for specific error codes that may be happening during the download process.

You're also welcome to reach out to me or any of our other Moderators by PM with additional questions or concerns. We'll be happy to provide whatever assistance we can.

bfgArinelle