Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISUES for PuppetShow: Poetic Justice here.

[Post New]by Daxadillion on Nov 3, 17 12:33 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 11/03/2017 at 9:44:00 AM PST


 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISUES for PuppetShow: Poetic Justice here.

[Post New]by bfgBeruna on Nov 3, 17 9:43 AM
Hello Everyone!

If you're having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct this type of problem in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with Customer Support Team. It would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBeruna

 
sheb61
Seahorse
Seahorse
22 Posts

Re:Please post any TECH ISUES for PuppetShow: Poetic Justice here.

[Post New]by sheb61 on Nov 4, 17 6:29 PM
Error downloading. Windows 10

 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISUES for PuppetShow: Poetic Justice here.

[Post New]by bfgArinelle on Nov 5, 17 10:10 AM
Hi sheb61,

Sorry to hear there's been a download issue! Let's see if we can get things working better. When a game doesn't download, there can be a couple of different possible culprits. One would be interference from another program (such as a firewall), or the Big Fish Games app may just need to try a different want to download the game. The following article has some helpful troubleshooting steps for download issues:

Problems Downloading or Installation Failed

Should those tips not get things working, please reach out to our Technical Support Team. It may also help to include a Dr. Felix Report in that message to our Technical Team. This will help them check for specific error codes that may be happening during the download process.

You're also welcome to reach out to me or any of our other Moderators by PM with additional questions or concerns. We'll be happy to provide whatever assistance we can.

bfgArinelle

 
 
 
 
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