bfgTigris
Salmon
Salmon
2,693 Posts

Post any Cate West: The Velvet Keys technical issues here only

[Post New]by bfgTigris on May 8, 10 8:54 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved.

If you're experiencing glitchyness, slowness, or trouble displaying the game, the following help article has helped resolve common display issues in the past.

Game Crashing, Freezing, or Blank Screen

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

Edited on 05/08/2010 at 8:54:20 AM PST


 
Mamalita
Clownfish
Clownfish
634 Posts

Re:Post any Cate West: The Velvet Keys technical issues here only

[Post New]by Mamalita on May 10, 10 5:21 PM
After exiting game, my mouse will only go up and down, not sideways, along the left-hand side of screen. I've gotten the mouse to work again by playing a game of Solitaire which is up on my programs tab. Reading through other posts, another poster had the same problem, different solution to get out of problem.

 

Re:Post any Cate West: The Velvet Keys technical issues here only

[Post New]by stellian on Jun 4, 10 5:31 AM
I've been playing fine until recently. Now when I open the game I get as far as the main menu and click play the game freezes up and the only way I can gain control of my PC off is to power off.
I've uninstalled an reinstalled the new build, however it still happens.

Can you help?

Stellian

 
tookat
Flounder
Flounder
2,099 Posts

Re:Post any Cate West: The Velvet Keys technical issues here only

[Post New]by tookat on Apr 1, 12 3:12 AM
There are posts about a technical issue that are almost a year old....perhaps older, I write my revue in March of 2012, and the technical issue posts are dated May and June though without a year.
This game still kills the system pointer and the only way to get it back is to bring up another screen or power off.

 
 
 
 
Go to: