Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for World Theatres Griddlers here.

[Post New]by Daxadillion on Nov 6, 17 12:33 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 11/06/2017 at 8:13:05 AM PST


 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for World Theatres Griddlers here.

[Post New]by bfgArinelle on Nov 6, 17 8:12 AM
Hi Everyone,

If you are having problems getting the game to work as it should, we highly recommend visiting the Big Fish Games Help pages as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped past players correct various types of problems:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using the information in our Big Fish Games Help articles, please get in touch with the Customer Support Team. It would also be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide the most appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are looking for game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgArinelle

 
Joanken
Seahorse
Seahorse
32 Posts

Re:Please post any TECH ISSUES for World Theatres Griddlers here.

[Post New]by Joanken on Nov 8, 17 2:01 PM
I realize not many are playing this game, but I am and I have a problem.
In the first "theater" I cannot play level 5. I can move on to level 6
through 10, however the next "theater" will not open without playing
level 5. Help!!!

Edited on 11/08/2017 at 2:02:04 PM PST


 
J_L_B
Sea Anemone
Sea Anemone
1 Posts

Re:Please post any TECH ISSUES for World Theatres Griddlers here.

[Post New]by J_L_B on Nov 15, 17 4:19 AM
I am having the same problem as Joanken but my problem is level 68. A real pity if there is no response as the game has been excellent and very challenging. But I can't now carry on to the next theatre.

 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for World Theatres Griddlers here.

[Post New]by bfgArinelle on Nov 20, 17 4:23 PM
Hello Joanken and J_L_B,

I'm sorry to hear there's been trouble progressing in the game! When a game won't move forward, sometimes it's due to its files not having the permissions they need to work correctly. In those situations, it can help to run the game as an Administrator. Sometimes reinstalling the game also helps in scenarios where this issue is caused by something going wrong during installation. Steps for these subjects can be found here:

Run Game as Administrator
Uninstall and Reinstall a Game

It's also possible something has gone wrong with the save file for the game. If possible, starting up a new profile can address this possibility.

Should these steps not resolve the issue, please reach out to our Technical Support Team for further help. They have access to tools that can help when basic troubleshooting doesn't resolve an issue. You're also welcome to PM me or another Moderator whenever you'd like. We'll be happy to provide whatever answers we can.

bfgArinelle

 
 
 
 
Go to: