Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for World's Greatest Places Mosaics 2 here.

[Post New]by Daxadillion on Nov 6, 17 12:36 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 11/06/2017 at 8:17:42 AM PST


 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for World's Greatest Places Mosaics 2 here.

[Post New]by bfgArinelle on Nov 6, 17 8:17 AM
Hi Everyone,

If you are having problems getting the game to work as it should, we highly recommend visiting the Big Fish Games Help pages as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped past players correct various types of problems:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using the information in our Big Fish Games Help articles, please get in touch with the Customer Support Team. It would also be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide the most appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are looking for game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgArinelle

 
dramajunkie
Orca Whale
Orca Whale
21,641 Posts

Re:Please post any TECH ISSUES for World's Greatest Places Mosaics 2 here.

[Post New]by dramajunkie on Nov 6, 17 2:15 PM
27 inch monitor, win 10. The bottom row is mostly missing on the screen. I finally figured it out when I kept getting counting mistakes. Windowed mode is too tiny for my eyes, so not an option. Is there a fix to make the bottom row visible?

 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for World's Greatest Places Mosaics 2 here.

[Post New]by bfgArinelle on Nov 6, 17 3:00 PM
Hey dramajunkie,

Sorry to hear there's trouble seeing part of the screen in full-screen mode. One thing that may help is to adjust the screen resolution since that affects how the game shows up on screen in full-screen mode. If you'd like to give that a try, the following link has steps that may help:

Screen Resolution

If there are troubles after that, please feel free to reach out to our Technical Support Team, as they're equipped to best assist from that point. You're also welcome to reach out to me or one of our other Moderators with any additional questions or concerns. We'll be happy to assist in any way we can.

bfgArinelle

 
coqa
Seahorse
Seahorse
35 Posts

Re:Please post any TECH ISSUES for World's Greatest Places Mosaics 2 here.

[Post New]by coqa on Nov 7, 17 7:21 AM
I too having problems with resolution I have W10 1280x1024. Your suggested change of resolution works but annoying to change every time I want to play.

 
coqa
Seahorse
Seahorse
35 Posts

Re:Please post any TECH ISSUES for World's Greatest Places Mosaics 2 here.

[Post New]by coqa on Nov 7, 17 7:23 AM
I too have same problem with resolution. I have W10 1280x1024. Your suggested remedy works but annoying to have to change every time I want to play.

 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for World's Greatest Places Mosaics 2 here.

[Post New]by bfgArinelle on Nov 7, 17 1:29 PM
Hi coqa,

I'm glad to hear the suggested tip helped out, though I totally understand how it's not the ideal solution. We appreciate your feedback on the subject and can definitely pass it along. If there are any other questions or concerns, please feel free to send a PM to me or one of the other Moderators. We'll be glad to provide any answers we can.

bfgArinelle

 
 
 
 
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