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A thread for any tech issues you may have. Please also include the operating system you are using.
Edited on 11/21/2017 at 8:58:17 AM PST
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I downloaded this game and when I try to run it, all I get is the Big Fish Manager no game in the Queue I have tried 3 times same result When trying to install directly through the game manager I get the no internet prompt as previous poster reported
Edited on 11/21/2017 at 7:41:43 AM PST
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Hi Everyone,
If you are having problems getting the game to work as it should, we highly recommend visiting the Big Fish Games Help pages as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped past players correct various types of problems:
Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator
If you are not able to get a game working properly using the information in our Big Fish Games Help articles, please get in touch with the Customer Support Team. It would also be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide the most appropriate support as quickly as possible.
*Finally, please reserve this thread for tech issues only. If you are looking for game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'
bfgArinelle 
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Hi lilyfantn and Mystdee2,
I'm so sorry to hear there's been trouble getting the game to download and install. It sounds like the Big Fish Games app is having troubles communicating with the site to retrieve the information it needs to download the game. We can try a couple of tricks to see if we can get that fixed up, such as changing how the app tries to download and install needed files. Steps for that can be found here:
Problems Downloading or Installation Failed
If that doesn't resolve the situation, please send a message to our Technical Support Team for additional assistance. They'll have some tools and tricks to try that aren't available to our Forum Moderation team. You're also welcome to PM me or another Moderator with questions or concerns. We'll gladly provide any answers we can.
bfgArinelle
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My entire game manager has disappeared while trying to download this game. Well, this is a first! Very odd
I shut down my computer and when I reopened it the Game Manager magically appeared! Happy Thanksgiving everyone lol!
Edited on 11/21/2017 at 10:56:05 AM PST
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Hi eloise01,
I'm sorry to hear about those troubles installing the game. If you haven't done it already, it may help to uninstall and reinstall the Big Fish Games app, since it sounds like that helped Mystdee2. Steps for how to do that can be found here:
Reinstall the Big Fish Games App
I did want to quickly reassure that downloading through the Big Fish Games app instead of through the website does not result in a second charge. Our system is set up to automatically prevent the purchase of the same item twice on the same account. As long as the app and the website are logged into the same account, the app will recognize that the game has already been purchased and simply ask if you want to activate the game. More information about this can be found here:
Activating from a Trial
If this doesn't do the trick, please reach out to our Technical Support Team for additional assistance. You can also PM me or another Moderator with any questions or concerns you may have. We'll be happy to help out in the ways we can.
bfgArinelle
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Is anyone having trouble picking up the stamp in the puzzle about 20 minutes in the game?
in the HOP about 20 minutes into the game. I hit the hint button and then click where it goes and nothing happens.
Edited on 11/21/2017 at 4:09:58 PM PST
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by kdubs on Nov 22, 17 1:41 PM
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bluesycat wrote:I also have the stamp-stamper issue in the HOP in the cemetery. Not sure what to be looking for and the hint does not help. First the hint shows different places every time I click on it and none of the items responds to a click. Please help. I have uninstalled and reinstalled - no joy. Running OSX 10.13.1 on MacBook Pro (Retina, 15-inch, Mid 2015), 2.2 GHz Intel Core i7 processor, 16 GB 1600 MHz DDR3 memory, Intel Iris Pro 1536 MB graphics. Thanx.
For me, I stumbled upon it accidentally. Spoiler highlight to read: in the lower right corner near edge of field. It's the business type upright with a handle.
hth
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Hey Everyone,
It sounds like there's been some trouble finding the stamper in one of the puzzles. Thanks to kdubs for offering some advice that may help get things moving forward for everyone!
If the tip fro kdubs's post doesn't resolve the issues, it may help to run the game as an Administrator or to check for video card driver updates to make sure that the game has everything it needs to work correctly.
If that also doesn't fix the issue, please send a message to our Technical Support Team so we can collect information that helps us track and report issues like this. You're also welcome to PM me or another Moderator with questions or concerns whenever you'd like. We'll do our best to assist.
bfgArinelle
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by msrox on Nov 22, 17 3:45 PM
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I have uninstalled game manager and reinstalled 3 times. Still says I don't have an internet connection. This is getting old. All I want is the game that I purchased.
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by kbau on Nov 23, 17 7:05 AM
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I can't download the game even after the uninstall/reinstall. Seems that MCF rushed the past games through. This is not the first game that people have had problems installing then just playing the game.
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