Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Harrowed Halls: Hell's Thistle here.

[Post New]by Daxadillion on Nov 24, 17 12:37 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 11/24/2017 at 6:19:26 AM PST


 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Harrowed Halls: Hell's Thistle here.

[Post New]by bfgBeruna on Nov 24, 17 6:19 AM
Hello Everyone!

If you're having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct this type of problem in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with Customer Support Team. It would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBeruna

Edited on 11/24/2017 at 6:19:35 AM PST


 

Re:Please post any TECH ISSUES for Harrowed Halls: Hell's Thistle here.

[Post New]by pawrae on Nov 27, 17 8:48 AM
I can't reset the garden door puzzle. I see another player has had the same problem with no fix offered. I can't make another move until this is resolved.
I'm playing on PC

Edited on 11/27/2017 at 9:06:00 AM PST


 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for Harrowed Halls: Hell's Thistle here.

[Post New]by bfgArinelle on Nov 27, 17 10:31 AM
Hi pawrae,

Sorry to hear there's been trouble progressing in the greenhouse area. Let's see if we can get things moving again with some troubleshooting. If restarting from the most recent save doesn't fix things, it may help to run the game as an Administrator to make sure the game's files have the permissions they need to operate correctly. There's also the possibility that something went wrong with the save file itself; in those cases, starting a new profile can get around the problem. Although restarting is definitely not ideal, sometimes it's our quickest option.

Should none of the above work, please send a message to our Technical Support Team for further assistance.You're also welcome to PM me or another Moderator whenever you'd like. We'll do our best to assist.

bfgArinelle

 

Re:Please post any TECH ISSUES for Harrowed Halls: Hell's Thistle here.

[Post New]by mum6430 on Nov 28, 17 1:14 PM
I have downloaded and uninstalled this game several times and cannot get it to open, when I hit play in my games manager it just comes up with a blank screen and I even lose my cursor so cannot exit out, I have to shut down my computer with the power button and restart my computer, I am running Mac 10.10.

 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for Harrowed Halls: Hell's Thistle here.

[Post New]by bfgArinelle on Nov 28, 17 1:21 PM
Hi mum6430,

It sounds like the game is having trouble opening up and displaying properly on the screen. For Macs, a good basic starting point is uninstalling and reinstalling the game. When that doesn't resolve the issue, we look to software updates, since Mac games tend to rely on those software programs to help games show up correctly on the screen. The following links have steps for both of these possibilities:

Uninstall and Reinstall a Game
Mac Game Troubleshooting

Should there still be troubles after giving these steps a try, please send a message to our Technical Support Team. They can provide additional assistance with the tools they have access to. You can also PM me or another Moderator with any remaining concerns. We'll do our best to provide any help we can.

bfgArinelle

 

Re:Please post any TECH ISSUES for Harrowed Halls: Hell's Thistle here.

[Post New]by Ivie200 on Nov 29, 17 1:53 PM
I have reached the point in the game where I am to place the figurines in the diaorama on the second floor. The game says I only have 2/3 of the pieces but when I look I have all three. I cannot progress. I have read through the walkthrough and cannot seem to see where I have missed one.

The figures I have is the woman graduate, the man in casual clothes and the two boys hugging each other. Am I missing something or is this a glitch. I have hit hint and it tells me that there is nothing more I can do in any of the rooms I have access to.

please help

 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for Harrowed Halls: Hell's Thistle here.

[Post New]by bfgArinelle on Nov 29, 17 2:56 PM
Hi Ivie200,

It sounds like there's trouble progressing in the game due to the game seeming to think an item that's already been picked up is still out in the wild waiting to be recovered. Let's see what we can do to fix things up with some troubleshooting. It's possible that running the game as an Administrator may help by giving the game's files elevated permissions that let it better recognize that the needed items have been collected. If this does not do the trick, our best bet may be restarting with a new profile since the save files for the current one may have become damaged in some way. That's definitely not the ideal solution, and we apologize if that becomes necessary.

Should none of the above resolve the issue, please send a message to our Technical Support Team. You can also PM me or another Moderator at any time with questions or concerns. We'll be happy to provide any answers we can.

bfgArinelle

 

Re:Please post any TECH ISSUES for Harrowed Halls: Hell's Thistle here.

[Post New]by nocookees on Dec 27, 17 3:13 PM
I am using windows 7, the opening scenes play fine, the first interactive screen is blurred and unusable. I have restarted, unloaded and reloaded with no success.

 
Airliebird60
Guppy
Guppy
173 Posts

Re:Please post any TECH ISSUES for Harrowed Halls: Hell's Thistle here.

[Post New]by Airliebird60 on Dec 29, 17 7:50 AM
I cannot pick up the wrench in the kitchen, I have completed the puzzle on the box, and even progressed to the greenhouse, but I need the wrench to release the dried thistle.

 

Re:Please post any TECH ISSUES for Harrowed Halls: Hell's Thistle here.

[Post New]by beccasmummy on Feb 24, 18 8:18 AM
my game wont download? keeps saying it cant download to the hard drive but the demo was fine, problem only started when I bought the game and tried to install the full game

 
 
 
 
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