kdreetz
Herring
Herring
333 Posts

Purchased Diamonds Not There??!!

[Post New]by kdreetz on Nov 25, 17 8:15 PM
I bought 570 diamonds yesterday and it was successfully charged to my credit card. The diamonds didn't show up right away, but I gave them 24 hours. Still not there. Anyone else having this problem?

 

Re:Purchased Diamonds Not There??!!

[Post New]by Arizona63Tucson on Nov 25, 17 9:17 PM
Hi !! Yes a lot of people have that same problem so just contact CS and they will be happy to help you .

 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Purchased Diamonds Not There??!!

[Post New]by bfgArinelle on Nov 26, 17 11:01 AM
Hi kdreetz and Arizona63Tucson,

It sounds like there's trouble with a purchase not crediting diamonds to your account, kdreetz. I'm sorry to hear about that! As Arizona63Tucson mentioned, the best thing to do in this kind of situation is sending a message to our Midnight Castle Support Team. It helps speed things up if you can also include your Friend Code in the message to them.

We really appreciate your patience! If there are remaining questions or concerns, please send a message to me or another one of our active Moderators. We'll be happy to help however we can.

bfgArinelle

 
 
 
 
Go to: