Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Hidden Expedition: The Curse of Mithridates here.

[Post New]by Daxadillion on Nov 26, 17 12:43 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 11/26/2017 at 8:14:37 AM PST


 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for Hidden Expedition: The Curse of Mithridates here.

[Post New]by bfgArinelle on Nov 26, 17 8:14 AM
Hi Everyone,

If you are having problems getting the game to work as it should, we highly recommend visiting the Big Fish Games Help pages as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped past players correct various types of problems:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using the information in our Big Fish Games Help articles, please get in touch with the Customer Support Team. It would also be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide the most appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are looking for game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgArinelle

 
fluffyalso
Guppy
Guppy
139 Posts

Re:Please post any TECH ISSUES for Hidden Expedition: The Curse of Mithridates here.

[Post New]by fluffyalso on Nov 27, 17 8:35 PM
The game keeps dumping me out to pause. I can get back in but it is doing it every few minutes. Since the beginning of the game.

 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for Hidden Expedition: The Curse of Mithridates here.

[Post New]by bfgArinelle on Nov 28, 17 11:27 AM
Hey fluffyalso,

Sorry to hear about the troubles with the game pausing while playing. Let's see if we can get this straightened out. This game automatically pauses when it's in Windowed mode and another screen is clicked, or if the desktop is accidentally clicked behind the game. If, for example, someone is watching a video while playing the game at the same time, clicking on that video would cause the game to pause. If you're playing in Windowed mode, it might help trying fullscreen to see if that helps prevent the pauses from happening.

Should this not do the trick, feel free to send a message to our Technical Support Team for additional assistance. You can also PM me or another Moderator with any questions or concerns. We'll be happy to provide any answers we can.

bfgArinelle

 
 
 
 
Go to: