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A thread for any tech issues you may have. Please also include the operating system you are using.
Edited on 11/28/2017 at 8:22:38 AM PST
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Hi Everyone,
If you are having problems getting the game to work as it should, we highly recommend visiting the Big Fish Games Help pages as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped past players correct various types of problems:
Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator
If you are not able to get a game working properly using the information in our Big Fish Games Help articles, please get in touch with the Customer Support Team. It would also be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide the most appropriate support as quickly as possible.
*Finally, please reserve this thread for tech issues only. If you are looking for game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'
bfgArinelle 
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by OredO on Nov 28, 17 2:23 PM
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played free trial, purchased game with two credits and it's unable to activate with error code 1400 (no internet connection). i uninstalled and reinstalled and the game still shows trial expired. :/
i am connected to the internet, as i am leaving this comment as well.
i am playing (or trying to) on a MAC
Edited on 11/28/2017 at 2:27:18 PM PST
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Hi OredO,
I'm sorry to hear there has been trouble installing and activating the game. We sent out an update this morning to try to help out with the 1400 errors players have reported lately, so, if you haven't done so already, please go ahead and close out of the Big Fish Games app entirely and then open it back up again. This should apply the update and get things working better.
If the 1400 goes away after that but the game is still in trial mode, we can try to activate it directly through that trial version. Steps for that can be found here:
Activating Purchased Game through Trial Version
If there are any issues after giving these steps a try, you can send a message to our Technical Support Team or PM one of our Moderators. We'll be happy to help out however we can.
bfgArinelle
Edited on 11/28/2017 at 2:51:02 PM PST
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Hello stroheckerdeb,
It sounds like this game won't download. I want you to be able to explore the jungles of India with Alicia as quickly as possible, so I'm swimming over to help.
When a game won't download, I recommend changing how it's downloaded. First, please adjust the network settings in the Big Fish Games app. Then, download the game again directly from the app using the Alternate Method. The instructions for that process are outlined in the help page below:
Problems Downloading or Installation Failed
Should that solution not work, please contact our Technical Support Team. They'll be the best equipped to provide more help. If any new questions arise, you're also welcome to PM me or another moderator. I wish you all of the best.
bfgBeruna
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Ive just d/l the free trial and cant play...
Never mind how much I click or where (trash pile ore puzzle piece) : nothing happens.
Already uninstalled the game and reinstalled it but that didnt help. 
What now?
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Hi unicorn68,
It sounds like there's been some trouble interacting with objects in the game. When this sort of thing happens, it can be due to the game not having the permissions or resources it needs for its files to work correctly. For those cases, it can help to run the game as and Administrator, and it's also a great idea to check for video card driver updates to help the game and computer get along better.
Should issues remain after that, please send a message to our Technical Support Team. You can also PM me or another Moderator with lingering questions. We'll do our best to help out.
bfgArinelle
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Hi mefraffe,
I'm sorry to hear there's been trouble with the game freezing up while playing. Freezes can come from a few causes, so let's try some troubleshooting to see if we can get the game and the computer to get along better so things can smooth out. A good place to start with freezes is checking for video card driver updates, since those drivers have a lot of influence over how a game appears and performs. It's also a good idea to run the game as an Administrator so that the game's files have all the permissions they need to work as they should. Steps for both of these possibilities can be found at these links:
Video Driver Updates
Run Game as Administrator
Should the issues continue after that, please send a message to our Technical Support Team for further help. You can also PM me or another Moderator with lingering questions. We'll be happy to assist however we can.
bfgArinelle
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Hello mailmom,
Thank you for reaching out. I'm sorry that our Technical Support Team hasn't replied to your inquiry yet. I can definitely provide some basic troubleshooting suggestions for how to get the game to load, but if they don't fix the issue, our Support Team will be your best bet.
First, please check to see that the computer's video card driver is up to date. Then, please run the game in Administrator Mode. Both processes will improve the relationship the game has with the computer and make things run more smoothly. I've included help pages with those instructions below:
Game Crashing, Freezing, or Blank Screen
Run Game as Administrator
Thanks for your patience, and please don't hesitate to send me (or one of my fellow moderators) a PM if new questions arise. We're always here to help.
bfgBeruna
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Hi jwonought,
It sounds like there was an error related to the resolution for the game, and now after reinstalling the game won't open up. Let's see what some troubleshooting can do to get things working better. To start, let's address the possibility that the system's current resolution settings aren't getting along well with the game. We can try changing the screen resolution to a different one to see if that helps. The link mentions a specific resolution, but you're welcome to try others as well to see how the available options affect the game. It may also help to run the game as an Administrator just to make sure its files have all the permissions they need.
Should none of this resolve the issues, please send a message to our Technical Support Team for further help. You can also PM me or another Moderator with any remaining questions or concerns. We're always happy to help however we can.
bfgArinelle
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Hi jwonought,
It also sounds like there is trouble in general with games not opening up. When a game isn't opening, it may be crashing in the background, so running the game as an Administrator and checking for video card driver updates can help make sure the games have what they need to open up properly.
Please reach out to our Technical Support Team if the above troubleshooting steps do not resolve the issue. As always, you can PM me or another Moderator as well with questions or concerns. We'll help out as best we can.
bfgArinelle
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