re:jewel match snowscapes

[Post New]by brownraisin on Dec 12, 17 5:20 AM
I purchased this game 1/14/15. I am able to play levels 1-3. when I want to play the next level the screen sho0ws game loading? please help.brownraisin

 
bfgArinelle
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Re:re:jewel match snowscapes

[Post New]by bfgArinelle on Dec 12, 17 9:41 AM
Hi brownraisin,

Sorry to hear there are some troubles progressing in the game! Let's see if we can get things moving with some troubleshooting. When a game tries to load a level but doesn't seem to be able to, it's possible something went wrong with the files in the background of the game, and reinstalling is a good way to get a fresh start for things. It's also possible that the files for the next level need more permissions to work correctly. The following links have steps for each of these possibilities:

Uninstall and Reinstall a Game
Run Game as Administrator

If that doesn't do the trick, please send a message to our Technical Support Team for additional help. You can also PM me or another Moderator at any time. We'll be happy to help out however we can.

bfgArinelle

 
 
 
 
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