mirandashell
Guppy
Guppy
104 Posts

Why is the thread for tech issues locked?

[Post New]by mirandashell on Dec 17, 17 6:57 AM
I can't uninstall the game and was hoping to not have to go through the hassle of contacting Customer Support.

 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Why is the thread for tech issues locked?

[Post New]by bfgArinelle on Dec 17, 17 3:39 PM
Hi mirandashell,

I'm sorry to hear there's been trouble uninstalling the game. When this happens, it can help to restart the computer, and then try uninstalling the game again through the Control Panel. The method for uninstalling through the Control Panel can vary depending on the operating system installed, so please PM me or another Moderator with the name of the OS on your system if further steps would be helpful.

You may also reach out to our Technical Support Team for assistance, if you'd prefer to troubleshoot that way.

As for the Tech Issues thread, posts on our forums are automatically locked after a set amount of time passes without a response being added to the thread. I apologize for any confusion this has caused, and I do hope my explanation helps clear things up.

Please let me know if any other assistance is needed. Happy gaming!

bfgArinelle

 
 
 
 
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