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If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:
Frequent Crashing of Game
Game Compatibility
While we can offer a known solution for technical issues in the forums, or other tech savy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.
If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.
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Ive played LOTS of BFGs with never a problem until this one. I kept getting sound but no picture. The game just wouldnt come up no matter what I tried. Im on Windows Vista.
Edited on 05/18/2010 at 3:23:03 AM PST
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by RickF on May 18, 10 5:04 AM
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I am having the exact opposite problem as mistickel while the game seems to play without a problem I have no sound; (The sound works perfectly on other games) . Any ideas as I really would like to purchase this game. I'm running Windows XP
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I have WinXP - Game downloaded fine - the only problem is that it says Trial Expired in my Game Manager as soon as the download was complete! Anybody else have this problem?? I have never downloaded this from any other website either, in fact had never heard of this game before. WHAT A BUMMER!!!
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by friend on May 18, 10 7:30 AM
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came up with a png error and the game closed on me... grrr
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Game installed fine - but every time I tried to select something in the game play, the game would flicker off - easy to restart. After 10 such instances, I gave up after only finding 3 hidden objects and two gold statues in the first scene. It happened again while trying to exit the game. Needed to push exit several times to quit.
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After download it wouldnt show the game just got alot of garbage on my screen. This has never happened with any of previous games.
Deleting and going to reinstall game really hope I can play the demo sounds like a great game.
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by Stoch on May 18, 10 10:02 AM
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Mistickel wrote:Ive played LOTS of BFGs with never a problem until this one. I kept getting sound but no picture. The game just wouldnt come up no matter what I tried. Im on Windows Vista.
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Hi fishies,
I'm sorry to hear that you are experiencing problems with the game. It sounds like most of the issues are display issues that may be fixed with some updates to your video card drivers and/or Direct X. The great thing is almost all of these updates are free! Here is a help article with more information.
Display Issues
If you have already tried these updates or that lost the time on your trial, I would suggest contacting our Customer Support by clicking on the green envelope  to the right of the screen, and then clicking "Contact Us" at the bottom left of the next page.
Or if you're a Big Fish Game Club member, you can connect to Live Chat Monday-Friday 9:30am-4:30pm PST.
Hope this helps!
bfgTigris 
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I uninstalled and reinstalled. The game works fine now and I finished the entire demo without a hitch. Seems like I have been doing that a lot lately
Game is awesome! I usually don't like IHOGs!
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