Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Katy and Bob: Safari Cafe here.

[Post New]by Daxadillion on Dec 20, 17 12:34 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 12/20/2017 at 8:26:23 AM PST


 
Cazzle18
Guppy
Guppy
146 Posts

Re:Please post any TECH ISSUES for Katy and Bob: Safari Cafe here.

[Post New]by Cazzle18 on Dec 20, 17 5:24 AM
Black screen and then Access Violation 0x5EE165BA tried to read from 0x00000031 program terminated

Windows 7 ultimate

 
pennmom36
Clownfish
Clownfish
853 Posts

Re:Please post any TECH ISSUES for Katy and Bob: Safari Cafe here.

[Post New]by pennmom36 on Dec 20, 17 6:48 AM
@Cazzle18

Try deleting it, and then reinstalling it. That usually works for most issues.

 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for Katy and Bob: Safari Cafe here.

[Post New]by bfgArinelle on Dec 20, 17 8:26 AM
Hi Everyone,

If you are having problems getting the game to work as it should, we highly recommend visiting the Big Fish Games Help pages as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped past players correct various types of problems:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using the information in our Big Fish Games Help articles, please get in touch with the Customer Support Team. It would also be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide the most appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are looking for game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgArinelle

 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for Katy and Bob: Safari Cafe here.

[Post New]by bfgArinelle on Dec 20, 17 11:11 AM
Hi Cazzle18,

Access violation errors coming up could definitely be frustrating! As pennmom36 suggested, uninstalling and reinstalling the game is always a good place to start, just in case something went awry in the initial installation. Steps on doing that can be found here:

Uninstall and Reinstall a Game

Access violation errors are most often related to a version of software somewhere not getting along well with the game. DirectX being out of date, for example, is a common source of this type of error. We can check for updates to see if that helps things work better. More information for this can be found here:

Access Violation
Video Driver Updates

Should none of this resolve the issue, please send a message to our Technical Support Team. Our Moderators are also always available by PM to answer any questions we can, so feel free to send one our way.

bfgArinelle

 
gillydi53
Clownfish
Clownfish
703 Posts

Re:Please post any TECH ISSUES for Katy and Bob: Safari Cafe here.

[Post New]by gillydi53 on Dec 21, 17 1:57 AM
Would love to buy this game but it freezes at level 7 and also at the antique store . If my memory serves me correctly this also happened with the CE . Shame . PC windows 10

 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for Katy and Bob: Safari Cafe here.

[Post New]by bfgArinelle on Jan 2, 18 2:36 PM
Hi gillydi53,

I'm sorry to hear the game's freezing up at level 7. For freezing issues, we have some troubleshooting steps to help make sure the game has all the resources and software it needs to work as it should. If you'd like to give them a try, the following links have more information:

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

Should the issue persist after that, please reach out to our Technical Support Team so they can further assist. You may also PM me or another Moderator with any questions. We'll do our very best to assist.

bfgArinelle

 

Re:Please post any TECH ISSUES for Katy and Bob: Safari Cafe here.

[Post New]by Opal70 on Jan 11, 18 7:38 PM
I am also having problems with this game - Windows 7.
I have uninstalled and reinstalled the game twice so far via BF web as the game manager keeps saying I'm not connected to the internet.
Error that is showing when I try to get the game to load is:

"Error: Access violation at 0x678E65BA (Tried to read from 0x00000031) program terminated."

What does that actually mean?

 
 
 
 
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