error

[Post New]by BabyGirl4264 on May 19, 10 11:24 AM
I loved this game starting out and just when i got into it the advertisement came on and the game froze and now it does it every time i start the game
has this happen to anyone else?

 
bfgTigris
Salmon
Salmon
2,693 Posts

Re:error

[Post New]by bfgTigris on May 19, 10 11:36 AM
Welcome to the pond BabyGirl4264!

It's sounds like you may be experiencing a display issue. No worries, a lot of times these can be fixed with some updates to your video card drivers and/or Direct X. The great thing is, almost all of these updates are free! Here is a link to a help article with more information.
Game Crashing, Freezing, Blank Screen

You can also contact Customer Support by clicking on the green envelope to the right of the screen, and then clicking "Contact Us" at the bottom left of the next page.

Or if you're a Big Fish Game Club member, you can connect to Live Chat Monday-Friday 9:30am-4:30pm PST.

Hope this helps!

bfgTigris

 
 
 
 
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