Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Greed: Old Enemies Returning here.

[Post New]by Daxadillion on Jan 1, 18 12:36 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 01/01/2018 at 8:19:59 AM PST


 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for Greed: Old Enemies Returning here.

[Post New]by bfgArinelle on Jan 1, 18 8:19 AM
Hi Everyone,

If you are having problems getting the game to work as it should, we highly recommend visiting the Big Fish Games Help pages as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped past players correct various types of problems:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using the information in our Big Fish Games Help articles, please get in touch with the Customer Support Team. It would also be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide the most appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are looking for game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgArinelle

 
Simba2009
Guppy
Guppy
158 Posts

Re:Please post any TECH ISSUES for Greed: Old Enemies Returning here.

[Post New]by Simba2009 on Jan 5, 18 3:51 PM
game down loaded fine and installed fine and came up okay but clicking on the buttons was useless, couldn't change player, couldn't change the options or play. click and nothing happened. running on windows 10 on a new hp pavillon with am processer and amd graphics cards. i

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Greed: Old Enemies Returning here.

[Post New]by bfgBeruna on Jan 5, 18 4:20 PM
Hello Simba2009,

I'm really sorry that the game isn't responding properly and can't be played. Let's definitely take a look into this together.

It sounds like a progression block might be occurring. When this happens, I always recommend checking to see whether the computer's video card driver is up to date. This driver directs how the computer displays graphics, and installing a new version can fix a number of issues. I'd also try running the game in Administrator Mode to increase its permissions and improve its relationship with the computer.

The following help pages will walk you through those processes.

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

If these suggestions don't fix your game, please contact our Technical Support Team for further assistance. You're also more than welcome to PM myself or a fellow moderator if any new questions or concerns arise. We're always glad to be of service.

bfgBeruna

 
Simba2009
Guppy
Guppy
158 Posts

Re:Please post any TECH ISSUES for Greed: Old Enemies Returning here.

[Post New]by Simba2009 on Jan 6, 18 4:47 PM
I will try that come morning and there's more light out. it very well could be my video card since it is a AMD not a Intel which I find plays your big fish games the best. only had this notebook for a month now so it's new inside and out. thanks, redownload it and try again tomorrow.

 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for Greed: Old Enemies Returning here.

[Post New]by bfgArinelle on Jan 7, 18 1:41 PM
Hi Simba2009,

Thanks for the update! Hopefully those steps will get things working better. If not, please go ahead and send word to our Technical Support Team for further assistance. Our Moderators are also happy to help with any remaining questions by PM, so feel free to send one our way anytime. Happy gaming!

bfgArinelle

 
 
 
 
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